Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BEVERLY HAIRSTON

Bloomfield

Summary

Results-driven professional with over 10 years of client-facing experience in customer service, patient support, and case management. Skilled in consultative communication, needs assessment, and relationship-building to drive customer satisfaction and loyalty. Adept at de-escalating sensitive situations, navigating Salesforce CRM, and meeting performance metrics in fast-paced, high-volume environments. Seeking to leverage proven ability to influence decisions and support client goals into an Account Executive role with National Debt Relief.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Patrick F. Healy Elementary
09.2022 - Current
  • Coordinated schedules, communications, and documentation for staff and administration, supporting organizational efficiency.
  • Built strong relationships with parents and community stakeholders, demonstrating professionalism and excellent customer service.
  • Assisted in preparing reports and presentations used for decision-making and stakeholder engagement.

Patient Service Representative

Summit Medical Group
01.2017 - 01.2022
  • Explained complex insurance and financial options to patients, enabling informed decision-making and service enrollment.
  • Documented discussions accurately in electronic record systems, supporting compliance and continuity of care.
  • Consistently met department performance goals while maintaining professionalism under pressure.

Administrative Assistant

Little Ones Daycare
01.2013 - 01.2017
  • Managed communication with parents, vendors, and staff, enhancing relationships and ensuring satisfaction.
  • Coordinated scheduling and resolved inquiries promptly, demonstrating client-first focus.
  • Implemented organizational systems that improved efficiency and supported service delivery.

Customer Service & Sales Representative

Comcast Cable
Jersey City
01.2007 - 01.2013
  • Consulted with customers to identify needs and recommend tailored product solutions, exceeding sales quotas.
  • Partnered with sales department to upsell and cross-sell packages, contributing to revenue growth and retention.
  • Recognized for strong communication skills in high-volume, fast-paced environments.

Education

Bachelor of Arts - Communication

Phoenix University
12-2026

Skills

  • Consultative Sales & Client Enrollment
  • Needs Assessment & Solution Recommendation
  • Salesforce & HubSpot CRM Proficiency
  • Customer Service & Retention
  • Conflict Resolution & De-Escalation
  • Time & Pipeline Management
  • Multi-Tasking in High-Volume Settings
  • Professionalism & Business Acumen
  • Performance Metrics & Goal Achievement

Certification

  • Salesforce Sales Operations (Trailhead)
  • HubSpot Sales Software Certification
  • LinkedIn Learning: Sales Fundamentals

Timeline

Administrative Assistant

Patrick F. Healy Elementary
09.2022 - Current

Patient Service Representative

Summit Medical Group
01.2017 - 01.2022

Administrative Assistant

Little Ones Daycare
01.2013 - 01.2017

Customer Service & Sales Representative

Comcast Cable
01.2007 - 01.2013

Bachelor of Arts - Communication

Phoenix University

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