Lisa Duenas

Seeking a full-time position that allows me to apply my current knowledge and experience while continuing to grow professionally in administrative, healthcare, and client support environments. Results-driven support professional with extensive experience in direct care, administrative operations, intake coordination, and client services. Proven ability to enhance clients' quality of life through compassionate support, effective communication, scheduling coordination, and daily operational management. Skilled in front desk operations, HIPAA compliance, electronic documentation, behavioral support, and confidential record management. Experienced using ADP, Paylocity, ProCare, and Microsoft Teams to support scheduling, communication, documentation, and program operations. Known for strong collaboration, adaptability, professionalism, multitasking abilities, and maintaining positive relationships with clients, families, staff, and community partners.

• Volunteer Lead & Liaison | AbilityFirst
  Pasadena, CA | 2010 – 2025
  
  Serve as the lead volunteer liaison for special events, orientations, and community activities supporting individuals with disabilities.
  
  Train, guide, and oversee volunteers to ensure successful participation in daily programs and large-scale events.
  
  Coordinate schedules and communication between staff, volunteers, and program participants.
  
  Support the mission of AbilityFirst by fostering inclusion, empowerment, and personal growth for individuals with developmental disabilities.
  
  Currently assist with volunteer coordination and engagement for ongoing nonprofit programs and events.
  
  Volunteer | Social Adult Programs
  Los Angeles, CA | 2010 – 2025
  
  Volunteer at community-based programs promoting inclusion and engagement for adults with disabilities.
  
  Help plan and facilitate social activities, themed events, and fundraisers.
  
  Provide hands-on support to ensure participants are comfortable, safe, and included during activities.
  
  Collaborate with staff and other volunteers to create a welcoming, positive environment.
  
  Foster Parent & Volunteer | Dogs Without Borders
  Los Angeles, CA | 2022 – Present
  
  Provide temporary care, socialization, and training for rescue dogs awaiting adoption.
  
  Collaborate with adoption coordinators to match dogs with suitable families.
  
  Participate in outreach and adoption events to raise awareness for animal rescue efforts.
  
  Support the organization’s mission to rescue, rehabilitate, and rehome dogs in need.
  
  Volunteer | Our Promise Foundation
  Baja California, Mexico | 2018 – Present
  
  Visit orphanages during holidays to deliver presents, food, and essential supplies to children in need.
  
  Organize and coordinate donation drives with other volunteers to provide sustained support to local communities.
  
  Participate in holiday celebrations and outreach programs to bring joy and care to underserved children.
  
  Help build long-term community connections through volunteer partnerships and resource sharing.
  
  Nonprofit fundraising & Donor Engagement
  
  Community Outreach & Partnership building
  
  Event planning & Large-scale Activity Coordination
  
  Disability Advocacy
  
  Public Speaking & Relationship Building
  
  Bilingual communication (English, ASL & adaptive communication devices)