Beverly Heffner
Bessemer City,NC
Summary
Proven track record in enhancing customer satisfaction at Superior Propane Plus, leveraging exceptional problem-solving abilities and computer proficiency. Skilled in transforming challenging situations into positive outcomes, evidenced by a significant increase in loyalty. Expertise in data entry and active listening ensures high-quality customer service and efficient resolution of inquiries.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Superior Propane Plus
11.2023 - 04.2024
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Family Caregiver
Mother
01.2010 - 08.2022
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Audio Technician
Universal Music Group, Polygram
10.1989 - 10.2009
- Performed critical listening of all masters to ensure no pops, clicks, bad edits, drop-outs or other anomalies occurred during the recording process before mass production.
- Transformed video and audio recordings into digital formats for editing and archiving.
- Managed compression, digitization and storage of audio and video data.
- Diagnosed and resolved problems with AV equipment and media management systems.
Education
GED -
Gaston College
Dallas, NC09.1989
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Order Processing
Studying Languages , Reading
I love to travel and meet people who are from different cultures and speak different languages. I had a foreign exchange student live with me for several months from France and I studied French in high school, My son lived in France and Japan. I have now obtained Rosetta Stone's package where I can study every language they offer which should keep me busy. I've also loved to read since I was a child because books can take you everywhere too.
Timeline
Customer Service Representative
Superior Propane Plus
11.2023 - 04.2024
Family Caregiver
Mother
01.2010 - 08.2022
Audio Technician
Universal Music Group, Polygram
10.1989 - 10.2009
GED -
Gaston College
Similar Profiles
Oussama RayadhOussama Rayadh
Operations Coordinator - Service & Compliance at Superior PropaneOperations Coordinator - Service & Compliance at Superior Propane
Oussama RayadhOussama Rayadh
Coordinateur des opérations - Service & Conformité at Superior PropaneCoordinateur des opérations - Service & Conformité at Superior Propane
Vindya K LVindya K L
Indirect-Sales Tax Analyst at Superior PropaneIndirect-Sales Tax Analyst at Superior Propane
Shana HoeyShana Hoey
CLS/Respite Care Provider at 3m'sservicesCLS/Respite Care Provider at 3m'sservices
Katrina RhodesKatrina Rhodes
Independent Contract Courier at Mile Crushers LLCIndependent Contract Courier at Mile Crushers LLC