Beverly Jefferson-Outlaw
Tampa,Florida
Summary
Experienced Front Desk Agent with excellent customer services skills and a strong background in hospitality. Highly organized and proficient in booking reservations and managing customer inquiries.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott Tampa Florida
09.2024 - Current
- Welcome customers and guests in a warm and friendly matter.
- Ascertain their purchasing needs.
- Knows all essential aspects of our business operations.
- Collects payments by charge payments from customers.
- Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems.
- Monitors lobby and work area determine customer flow.
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with other staff, managers, and resources.
- Answered incoming calls and questions about guest’s needs in person and on lines regarding room booking, room rates, amenities, available rooms, rewards programs, and specials requests.
Front Desk Agent
Courtyard by Marriott Cranbury South Brunswick New Jersey
06.2023 - 08.2024
- Welcome customers and guests in a warm and friendly matter.
- Ascertain their purchasing needs.
- Knows all essential aspects of our business operations.
- Collects payments by charge payments from customers.
- Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems.
- Monitors lobby and work area determine customer flow.
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with other staff, managers, and resources.
- Answered incoming calls and questions about guest’s needs in person and on lines regarding room booking, room rates, amenities, available rooms, rewards programs, and specials requests.
Education
Certificate of Technical Studies - Business
The Cittone Institute
Princeton, NJ05-1994
Skills
- Verbal Communication
- Customer Service
- Resolving Conflict
- Teamwork
- Professionalism
Timeline
Front Desk Agent
Courtyard by Marriott Tampa Florida
09.2024 - Current
Front Desk Agent
Courtyard by Marriott Cranbury South Brunswick New Jersey
06.2023 - 08.2024
Certificate of Technical Studies - Business
The Cittone Institute