Daniel Kealy
Arlington,VA
Summary
Versatile front desk professional skilled in managing guest relations and operational tasks in fast-paced hotel settings. Expertise includes handling reservations, resolving guest complaints, and multitasking effectively during peak periods. Committed to fostering a positive guest experience and contributing to team success.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hilton Arlington Rosslyn The Key
Arlington, VA
06.2026 - Current
- Handle guest check-ins and check-outs, payments, room charges, room keys, reservations, and guest requests.
- Provide professional and welcoming service to hotel guests in a fast-paced, high-volume front desk environment.
- Managed reservations and assisted guests through extensive phone and in-person interactions to ensure satisfaction.
- Handled guest complaints and unexpected issues by actively listening, identifying solutions, and ensuring resolution.
- Handle guest complaints and unexpected issues by listening carefully, identifying solutions, and following through.
- Successfully manage multiple guest needs simultaneously while maintaining accuracy and professionalism.
- Provided phone support to guests, handling reservations and answering inquiries about hotel services and stays.
- Build strong professional relationships with coworkers and contribute to a highly collaborative team environment.
- Received 15+ positive written guest reviews specifically recognizing the quality of service provided.
Front Desk Intern
Hilton Arlington Rosslyn The Key
Arlington, VA
05.2026 - 06.2026
- Completed three-week paid front desk internship, gaining hands-on experience in hotel operations and enhancing guest service skills.
- Trained in front desk procedures, efficiently handling reservations, check-ins, check-outs, payments, room charges, keys, phone service, and guest assistance.
- Developed professional communication skills with guests, effectively managed multiple responsibilities, and resolved issues in fast-paced hotel environment.
- Transitioned into working full-time at the front desk during approximately the final two weeks of the internship.
- Successfully transitioned from the internship into a full-time Front Desk Agent position.
Summer Camp Counselor / Lead
St. Anthony of Padua School
Arlington, VA
06.2025 - 08.2025
- Engaged in a full-time summer role for 7 weeks, dedicating 40 hours per week, in a paid full-time summer position.
- Returned to the program after volunteering the previous summer and took on significantly greater responsibility.
- Directed groups of children and managed activity logistics in a busy environment.
- Organized and helped execute large camp activities and events.
- Took responsibility for larger camp equipment and activity setup.
- Developed strong communication, organization, teamwork, and problem-solving skills.
Summer Camp Counselor
St. Anthony of Padua School
Arlington, VA
07.2024 - 08.2024
- Worked closely with children throughout the camp day while maintaining a positive and organized environment.
- Assisted with event setup and facilitated daily activities, ensuring smooth operations for water events, gym activities, and field days.
- Volunteered six weeks during summer camp program, contributing to enriching children's camp experience.
- Gained early experience collaborating within a team in a dynamic, child-centric environment.
Education
Northern Virginia Community College - Engineering
Northern Virginia Community College
Alexandria, VA08-2026
High School -
Yorktown High School
Arlington01-2026
Skills
- Guest Relations
- Customer Service
- Reservations
- Phone Reservations
- Complaint Resolution
- Guest communication
- Multitasking
- Time Management
- Organization
- Adaptability
- Problem Solving
- Teamwork
- Active Listening
- Verbal communication
Personal Information
Driving License: Valid Driver's License
Additional Information
Experienced working in high-volume, fast-paced environments, Comfortable handling multiple priorities simultaneously, Strong interest in hospitality and customer-facing work, Proven ability to build positive relationships with both guests and coworkers
Core Skills
Guest Relations, Customer Service, Complaint Resolution, Professional Communication, Check-In, Check-Out, Reservations, Payments, Room Charges, Key Management, Phone Reservations, Multitasking, Problem Solving, Prioritization, Teamwork, Organization, Adaptability, Time Management, In-Person Guest Service, Telephone Communication, Active Listening, Clear Professional Communication
Leadership Experience
- Lead Student Ambassador, Yorktown High School, Served as a lead ambassador for new students., Welcomed students, answered questions, and helped new students become comfortable with the school environment., Developed strong interpersonal communication and customer-service-style skills through frequent interaction with students and families.
- Lead Rocket Designer, Yorktown Aerospace Club, Served as a lead designer within the school's aerospace club., Worked collaboratively on hands-on rocket design and engineering projects., Developed practical problem-solving, attention-to-detail, teamwork, and leadership skills.
Timeline
Front Desk Agent
Hilton Arlington Rosslyn The Key
06.2026 - Current
Front Desk Intern
Hilton Arlington Rosslyn The Key
05.2026 - 06.2026
Summer Camp Counselor / Lead
St. Anthony of Padua School
06.2025 - 08.2025
Summer Camp Counselor
St. Anthony of Padua School
07.2024 - 08.2024
Northern Virginia Community College - Engineering
Northern Virginia Community College
High School -
Yorktown High School