Beverly Johnson
Douglasville,GA
Summary
Dedicated professional with expertise in client relationship building, and compliance. Proven ability to streamline processes and enhance service delivery.
Results-driven professional with extensive experience in customer service environments. Known for optimizing workflows and ensuring compliance, with a focus on continuous improvement and team training. Dedicated to achieving excellence in service delivery.
Overview
29
29
years of professional experience
Work History
Mobile Notary
Self-employed
Douglasville, GA
07.2016 - Current
- Facilitated notarization of documents for clients, ensuring compliance with state laws and regulations.
- Developed strong client relationships through effective communication and exceptional service delivery.
- Streamlined appointment scheduling processes, improving overall efficiency in service provision.
- Mentored new notaries on best practices, enhancing team knowledge and competency in the field.
- Advised clients on legal implications of notarized documents, providing clarity and guidance throughout the process.
- Implemented quality control measures to verify accuracy of notarized documents, reducing errors significantly.
- Prepared error-free loan packages for mortgage refinancing transactions that led to successful funding without delays or complications.
- Stayed current on industry developments through continuous learning initiatives such as attending conferences or workshops, improving the quality of provided services.
Litigation Manager
Fulton County State Court
Atlanta, GA
09.2021 - 08.2022
- Managed case assignments and workflow to ensure compliance with court procedures.
- Developed litigation strategies to enhance case outcomes and facilitate efficient resolution.
- Oversaw discovery processes, ensuring timely collection and organization of evidence.
- Collaborated with legal teams to prepare comprehensive trial materials and documentation.
- Monitored court deadlines, maintaining accurate schedules for hearings and filings.
- Led training sessions for staff on legal research tools and case management software.
- Implemented process improvements that streamlined litigation operations and reduced delays.
- Acted as a liaison between court officials, attorneys, and stakeholders for effective communication.
- Facilitated settlement conferences effectively, achieving favorable resolutions in line with clients'' objectives and expectations.
- Reduced potential risks by conducting thorough legal research and identifying weaknesses in opposing arguments.
- Increased success rates in court by preparing compelling written materials, including motions, briefs, and pleadings.
- Conducted internal investigations, identifying potential liabilities and recommending corrective actions to mitigate exposure.
- Maintained detailed records of case-related expenses to ensure accurate billing practices and transparency for clients throughout the duration of their matters.
- Developed litigation metrics and key performance indicators, enabling a data-driven approach to continually improving the overall quality of case management.
- Managed complex caseloads efficiently by prioritizing tasks according to deadlines and strategic importance.
- Promoted a culture of compliance within the organization by developing policies and procedures aligned with regulatory requirements.
- Enhanced team efficiency with streamlined processes, enabling more cases to be managed effectively.
- Streamlined litigation workflows using technology solutions that increased productivity without compromising quality or accuracy of work product.
- Collaborated with cross-functional teams to gather essential information for successful litigation strategies.
- Developed comprehensive case management plans, resulting in improved case outcomes and client satisfaction.
- Developed strategies for court proceedings and negotiations.
Retail Keyholder
JCPenney
Douglasville, GA
10.2018 - 02.2020
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on sales techniques and customer service standards.
- Managed inventory levels, conducting regular stock assessments to minimize discrepancies.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Conducted cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
Sales Associate
Macys Department Store
Douglasville, GA
08.2016 - 01.2019
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate stock availability on sales floor.
- Processed transactions efficiently, maintaining cash register accuracy and customer satisfaction.
- Trained new associates on store policies and customer service best practices.
- Addressed customer inquiries and resolved complaints promptly to foster loyalty.
- Developed strong relationships with repeat customers, driving retention and referrals.
Court Support Manager
Superior Court of Fulton County
Atlanta, GA
08.2008 - 07.2016
- Led support initiatives to enhance customer service within court operations.
- Developed training programs for staff to improve operational efficiency and case management processes.
- Streamlined communication channels between departments to facilitate timely information sharing.
- Implemented quality assurance measures to ensure accuracy in documentation and case handling.
- Analyzed workflow processes, identifying areas for improvement and implementing solutions effectively.
- Coordinated with external agencies to resolve complex client issues efficiently and professionally.
- Evaluated performance metrics to drive continuous improvement in service delivery standards.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Prepared employee schedules for maximum coverage during key hours.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Created, prepared, and delivered reports to various departments.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Streamlined support processes for increased efficiency and improved response times.
- Developed comprehensive training programs for new support staff, ensuring high levels of customer service.
- Developed escalation procedures to handle high-priority issues swiftly, minimizing customer downtime.
- Led cross-functional teams to address and resolve complex customer issues, fostering collaborative work environment.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Mail Handler
United States Postal Service, PSE
Atlanta, GA
11.2005 - 03.2008
- Operated sorting machinery to efficiently process incoming and outgoing mail
- Ensured accurate labeling and routing of packages to maintain delivery timelines
- Collaborated with team members to optimize workflow during peak mailing periods
- Trained new hires on safety protocols and operational procedures for mail handling
- Monitored inventory levels of mail supplies, coordinating restocking as needed
- Led initiatives to streamline sorting processes, resulting in increased overall productivity
- Utilized physical strength to move mail and packages of varying sizes and weights.
Operations Manager
Federal Express
Atlanta, GA
11.1996 - 11.2005
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Streamlined processes, improving efficiency in package handling and delivery schedules.
- Led cross-functional teams to enhance operational workflows and service reliability.
- Implemented training programs for staff, boosting productivity and adherence to company policies.
- Analyzed performance metrics to identify improvement areas and drive strategic initiatives.
- Coordinated logistics planning to optimize routing and reduce transit times effectively.
- Developed standard operating procedures to enhance consistency and operational excellence across teams.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Skills
- Critical thinking
- Dispute resolution
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
- Client relationship building
- Documentation
- Continuous improvement
- Training and mentoring
Timeline
Litigation Manager
Fulton County State Court
09.2021 - 08.2022
Retail Keyholder
JCPenney
10.2018 - 02.2020
Sales Associate
Macys Department Store
08.2016 - 01.2019
Mobile Notary
Self-employed
07.2016 - Current
Court Support Manager
Superior Court of Fulton County
08.2008 - 07.2016
Mail Handler
United States Postal Service, PSE
11.2005 - 03.2008
Operations Manager
Federal Express
11.1996 - 11.2005