Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Phlebotomy InternPhlebotomistWork Type
Full TimeLocation Preference
On-SiteLocation: Lithonia, GA, USAtlanta, CA
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Beverly Knox
Catering Specialist
Lithonia,GA
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Recent graduate from GA Piedmont Technical College, with strong foundational knowledge in Phlebotomy and consistently demonstrates strong teamwork, problem-solving, and time-management skills. And is prepared to start this new and exciting career path and make meaningful contributions with commitment and drive.
Overview
30
30
years of professional experience
Work History
Catering Specialist
Waffle House
Chamblee, GA
01.2024 - Current
- Establishes strong client relationships through effective communication and follow-up after events.
- Manages logistics for catering events, ensuring timely delivery and setup of food services.
- Collaborates with kitchen staff to maintain quality standards during high-volume events.
- Trains new team members on catering procedures and best practices for service excellence.
- Ensures smooth communication between front-of-house and back-of-house teams during events for optimal results.
- Leads when assigned, a team of catering professionals to execute seamless events, from setup to cleanup.
- Responds to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinates with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
Server Trainer
Huskers Cafe
Atlanta,GA
01.1996 - Current
- Led workshops to promote teamwork and enhance staff morale within the team.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Fostered culture of continuous improvement by encouraging feedback on training programs and making necessary adjustments.
- Improved customer satisfaction with personalized training methods tailored to each server's learning style.
- Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
- Assessed individual performance post-training to identify areas for further development, ensuring high level of service.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
- Trained new servers on menu knowledge and customer service standards.
- Monitored server performance to ensure adherence to operational guidelines.
- Provided ongoing support and mentorship to improve team efficiency.
- Implemented best practices for food safety and sanitation compliance.
- Conducted regular performance evaluations and feedback sessions with trainees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Monitored new server performance and offered continuous support throughout training period.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Server Trainer
Waffle House Restaurant
Atlanta, GA
01.1996 - 01.2024
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding processes for staff.
- Monitored server performance to ensure adherence to operational guidelines.
- Provided ongoing support and mentorship to improve team efficiency.
- Implemented best practices for food safety and sanitation compliance.
- Conducted regular performance evaluations and feedback sessions with trainees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Collaborated with management to refine training programs based on feedback.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Education
Phlebotomy
Georgia Piedmont Technical College
Clarkston, GA03-2026
Skills
- Hygiene practices
- Sanitation standards
- Food presentation
- Food storage
- Culinary techniques
- Allergy awareness
- Inventory monitoring
- Quality assurance
- Order expediting
- Sanitation and safety
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Food preparing, plating, and presentation
- Multitasking Abilities
Timeline
Catering Specialist
Waffle House
01.2024 - Current
Server Trainer
Huskers Cafe
01.1996 - Current
Server Trainer
Waffle House Restaurant
01.1996 - 01.2024
Phlebotomy
Georgia Piedmont Technical College