Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Mckernan

Ivins,UT

Summary

Proven leader in the hospitality sector, excelling at guest engagement and upselling, with a notable stint at Maggianos Little Italy. Expert in cash handling and menu memorization, I significantly increased sales through exceptional customer service and a strong work ethic. Achievements include enhancing team productivity and maintaining high standards of cleanliness and food presentation. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

20
20
years of professional experience

Work History

Server/ Hospitality Specialist

Maggianos Little Italy
09.2010 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server Shift Leader

Romanos Macaroni Grill/ Brinker International
09.2004 - 10.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
  • Increased team productivity with thorough training sessions and consistent performance feedback.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Lakewood High School
Lakewood, CA
06.1990

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Menu Memorization

Timeline

Server/ Hospitality Specialist

Maggianos Little Italy
09.2010 - 05.2024

Server Shift Leader

Romanos Macaroni Grill/ Brinker International
09.2004 - 10.2010

High School Diploma -

Lakewood High School
Beverly Mckernan