Beverly Mikaio
Sacramento,CA
Summary
Detail-oriented Data Entry and Medical Claims Processing professional with almost 15 years of experience in healthcare administration, claims validation, and high-volume data processing. Proven ability to maintain exceptional accuracy, process large workloads efficiently, and ensure compliance with organizational standards. Skilled in data validation, OCR imaging, Microsoft Office Suite, and customer service. Recognized for strong analytical skills, attention to detail, and commitment to quality.
Overview
22
22
years of professional experience
Work History
Sr. Assistant Business Process Services
Gainwell Technologies LLC
West Sacramento, CA
05.2011 - Current
- 15 years of medical claims processing and data entry experience
- Processed 1,000+ Medicaid/Medi-cal claims daily with high accuracy
- Maintain 99% data accuracy in high-volume production environments.
- Proficient in Microsoft Excel, Word, Outlook, OCE imaging, and KFI Systems.
- Experienced in quality control, data validation, and error resolution
Customer Service Team Lead
CSAA/AAA Call Center
Elk Grove, CA
09.2004 - 01.2011
- Engaged with customers to ensure prompt and effective emergency roadside support.
- Facilitated customer inquiries by providing detailed information on membership products and services.
- Facilitated new account openings by collaborating with clients. Resolved customer inquiries by providing effective solutions.
- Managing customer service complaints and providing further assistance to satisfy customer relations
- Facilitated provision of essential tools and training for new hires to deliver exceptional service.
- Led customer service team to enhance service quality and increase client satisfaction.
- Developed training programs for new hires, improving onboarding efficiency and reducing ramp-up time.
Education
High school diploma -
Grant High School
Sacramento, CA08-1996
Skills
- Clerical Experience
- Ability To Quickly Analyze Data For Inconsistencies
- Word, Excel And Internet Usage
- Familiarity With 10-Key(10,000KSPH) And Alphanumeric Typing (50 WPM)
- Ability To Work Independently, Accurately And With Strong Attention To Detail
- Wide Knowledge Of Entering Data Fields Into Computers In Windows
- Ability To Review Error Messages And Makes Corrections During Data Entry
- Excellent Organizational And Follow-Up Skills
- Online Transaction Processing
- Clerical Support
- Employee Database Management
- Payment Transactions
- Administrative Experience
- ICD-10
Timeline
Sr. Assistant Business Process Services
Gainwell Technologies LLC
05.2011 - Current
Customer Service Team Lead
CSAA/AAA Call Center
09.2004 - 01.2011
High school diploma -
Grant High School