Valencia Marshall
102 Chyntara Drive
Summary
Adaptable professional with extensive experience in managing administrative tasks and maintaining confidentiality. Known for exceptional multitasking abilities and effective time management, driving successful outcomes in diverse environments.
Overview
24
24
years of professional experience
Work History
Sr. Assistant Business Process Services
Gainwell Technologies
Nashville, TN
03.2022 - Current
- Maintained scheduled times and handled confidential documents with care. Participated in staff meetings and contributed to discussions.
- Collaborated effectively with team members while demonstrating strong independent work capabilities.
- Assisted in meeting deadlines through effective time management skills. Conducted screening and scanning of documents to ensure proper handling. Sorted and organized incoming mail, including faxing, typing, and filing tasks. Supported basic troubleshooting for scanners, printers, and copy machines. Provided assistance with data entry and generated summary reports.
- Demonstrated strong verbal and written communication skills while adapting to changing demands and tasks.
Dialysis Technician
Baylor Scott & White
Killeen, TX
10.2017 - 08.2020
- Administered dialysis treatments to patients, ensuring adherence to protocols and safety standards.
- Monitored patient vital signs during procedures, promptly addressing any complications or concerns.
- Conducted regular maintenance checks on dialysis machinery to ensure operational reliability and safety compliance.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Strengthened patient relationships, consistently providing compassionate and empathetic care.
Payment Specialist III/Workforce Management Analyst
Sprint/Nextel
Temple TX
07.2002 - 03.2014
- One call resolution specialist working daily to retain and maintain accounts of Sprint's consumer and business customers. Also, knowledgeable of Sprint's products.
- Managed customer inquiries regarding payment discrepancies and billing issues.
- Ensured compliance with payment processing regulations and company policies.
- Collaborated with cross-functional teams to streamline payment workflows.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Facilitated smooth communication between finance teams, vendors, and clients to resolve payment issues promptly.
- Randomly listened to agents call for quality assurance purposes.
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
- Facilitated information flow between different departments.
- Properly directed inbound calls in phone queues to improve call flow.
- Managed time-off requests and shift swaps efficiently, maintaining a fair and balanced schedule for all employees involved.
- Responsible for forecasting all call centers.
Education
Administrative Office Assistant - Administrative Office Assistant
Kalamazoo Valley Community College
Kalamazoo, MI11-1996
Skills
- Strong organization
- Administrative duties
- Data confidentiality
- Fast learner
- Multitasking and organization
- Computer skills
- Flexibility and adaptability
Timeline
Sr. Assistant Business Process Services
Gainwell Technologies
03.2022 - Current
Dialysis Technician
Baylor Scott & White
10.2017 - 08.2020
Payment Specialist III/Workforce Management Analyst
Sprint/Nextel
07.2002 - 03.2014
Administrative Office Assistant - Administrative Office Assistant
Kalamazoo Valley Community College