Beverly Nixon
Chandler,AZ
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Customer Account Advisor III
Consumer Cellular
Tempe , AZ
01.2021 - Current
- Utilized and mastered many company tools such KB, Lead, Spark, Zoom, Work Force Management, Impact Reports, Ozmo
- Updated customers accounts IE; verified customers, payments, change of responsibility, order new devices, setup new accounts, added lines of service, data entry, porting, activation, trouble shooting, and problem solving
- Started as CAA 1 and promoted up to CAA III
- Became Elite agent and won awards and bonuses twice for meeting and exceeding sales and call metrics
- Assisted new and current team members by being friendly, providing tips, and answered question when needed/asked
- Focused on retention and customer acquisition
- Followed PCI and Security protocols at all times
- Increased customer satisfaction by resolving issues
- Worked with customers to understand needs and provide excellent service
Customer Service Representative Agent
Perfekt Marketing/Logicall
Phoenix, AZ
07.2012 - 01.2021
- #1 top producer every week consistently for multiple of years.
- Scheduled and qualified prospects for sales meetings in all regions of US for travel clubs/timeshares.
- Recorded account information to open new customer accounts
- Also conducted follow up call backs for prospected customers.
- Answered high volume of calls each day.
Inside Sales Rep/Marketing Director
B2B Lead Machine Inc.
Phoenix, AZ
06.2010 - 06.2012
- Generated 7-10 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Spoke with C-level executives to find out B.A.N.T-Budget, Authority, Need, and Time-frame.
- Utilized Microsoft Office, CRM, Goldmine, Sales
- Gathered information and qualified prospects for sales webinars, events, and presentations,
- Responsible for creating, executing, and follow ups for email marketing blast for technical sales events to increase revenue
Assistance Call Center Manager/CSR
Abode Airconditioning
Tempe, AZ
08.2008 - 06.2010
- Worked my way up from call center agent to Assistant Call Center Manager
- Managed team of 30 employees, overseeing hiring, training and professional growth of employees
- Assisted with data entry, Microsoft Office, outbound/inbound calls, quality assurance
- Daily reports on production of call center
- Implemented and executed incentive programs for agents
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Handled all new hires orientations and completing of their paperwork
Education
Some College (No Degree) - Public Relations, Communications
Mesa Community College
Mesa ArizonaSome College (No Degree) - Computer Information Systems
Jackson State Community College
Jackson, TNSkills
- Sales expertise
- Leader
- Problem-solving abilities
- Inbound and outbound calling
- Project management
- High-energy attitude
- Adaptive team player
- Microsoft Office expertise
- Outstanding Interpersonal Skills
- Calm and Professional Under Pressure
- Effective Customer Communication
- Building Customer Trust and Loyalty
Timeline
Customer Account Advisor III
Consumer Cellular
01.2021 - Current
Customer Service Representative Agent
Perfekt Marketing/Logicall
07.2012 - 01.2021
Inside Sales Rep/Marketing Director
B2B Lead Machine Inc.
06.2010 - 06.2012
Assistance Call Center Manager/CSR
Abode Airconditioning
08.2008 - 06.2010
Some College (No Degree) - Public Relations, Communications
Mesa Community College
Some College (No Degree) - Computer Information Systems
Jackson State Community College
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