Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PRICILLA LOPEZ ALVARADO

Phoenix,AZ

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

5
5
years of professional experience

Work History

Field Service Advisor III

Rivian Automotive Inc
Phoenix, AZ
10.2025 - Current
  • Managed service appointments and coordinated with technicians for timely repairs.
  • Assisted customers in identifying vehicle issues and recommended appropriate services.
  • Maintained accurate records of customer interactions and service history.
  • Collaborated with team members to enhance customer satisfaction and service quality.

Business Operations Specialist I

RunBuggy OMI Inc
Tempe, AZ
04.2025 - 10.2025
  • Delivered exceptional multi-channel customer support (phone, email, text, video) to ensure on-time vehicle delivery and customer satisfaction.
  • Promptly resolved inquiries by relaying information to the operations team.
  • Enhanced customer retention by building strong client relationships and identifying opportunities to introduce new services.

Operations Advisor

Tesla Motors Inc
Seattle, Washington
08.2021 - 03.2024
  • Coordinated and managed all administrative functions at high-volume Tesla Delivery Center to ensure a seamless customer experience on new vehicle deliveries.
  • Oversaw phone line and managed appointment calendars, improving delivery process efficiency, and customer satisfaction.
  • Prepared service orders and delivery documents with a 100% accuracy rate within strict time constraints.
  • Organized and processed dealership contracts and sales orders, and registration documentation, reducing errors and delivery delays.

Education

High School Diploma -

La Quinta High School
La Quinta, CA
2020

Bachelor of Science - Applied Management

Grand Canyon University
Phoenix, AZ
04-2028

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Attention to detail
  • Complaint resolution
  • Price quoting
  • Customer relationship management
  • Sales expertise
  • CRM software
  • MS office
  • Sales closing

Languages

Spanish
Native or Bilingual

Timeline

Field Service Advisor III

Rivian Automotive Inc
10.2025 - Current

Business Operations Specialist I

RunBuggy OMI Inc
04.2025 - 10.2025

Operations Advisor

Tesla Motors Inc
08.2021 - 03.2024

High School Diploma -

La Quinta High School

Bachelor of Science - Applied Management

Grand Canyon University
PRICILLA LOPEZ ALVARADO