Stephen Feather II
Field Service Engineer III
Pittsburgh,PA
Summary
Adept Field Service Engineer with a proven track record at Thermo Fisher Scientific and Gatan Incorporated, specializing in troubleshooting, repair, and customer service excellence. Skilled in on-site support and technical guidance, I specialize in imaging systems and spectrometers. My expertise in equipment installation and preventive maintenance, combined with exceptional relationship-building skills, drives continuous improvement and client trust.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Field Service Engineer III
Thermo Fisher Scientific
04.2016 - Current
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Provided training to FSE's in the United States when the Selectris was introduced.
- Have supported GTS in various Gatan camera and filter issues.
Field Service Engineer
Gatan Incorportated
06.2007 - 04.2016
- Repaired, serviced and installed Gatan cameras and spectrometers.
- Worked from 2010-2015 as the onsite service engineer in the Thermo Fisher factory in Eindhoven.
- Specialized in spectrometer alignments, installation and troubleshooting.
Education
Bachelor of Science - Physics And Astronomy
University of Pittsburgh
Pittsburgh, PA 09.2002 - 12.2006
Skills
On-site support
Service documentation
Customer service
Technical support
Troubleshooting and repair
Equipment installation and repair
Remote support
Preventive Maintenance
Customer management
Imaging and EELs expertise
Timeline
Field Service Engineer III
Thermo Fisher Scientific
04.2016 - Current
Field Service Engineer
Gatan Incorportated
06.2007 - 04.2016
Bachelor of Science - Physics And Astronomy
University of Pittsburgh
09.2002 - 12.2006
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