Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Goals
Languages
Hobbies and Interests
Languages
Timeline
Generic
Javier E. Arredondo Davalos

Javier E. Arredondo Davalos

Dumfries,VA

Summary

Field Service Engineer with 11 years of experience performing preventative maintenance and corrective repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Engineer III

Agiliti Health
06.2023 - Current
  • From 06/19/2023 to present.
  • Diagnosed and repaired X-ray, CT, Cath lab, MRI, and US modalities
  • Managed service calls and provided user support
  • Conducted preventative maintenance in a timely manner
  • Completed service reports with Agiliti’s platform
  • Calibrated X-ray systems under local regulations
  • Calibrated and checked the quality of images for MRI, CT, and PET systems.
  • Managed maintenance data records and tracked maintenance and operating information for onsite reference.
  • Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
  • Traveled to designated area on short notice to support contractors by working weekends and overtime.
  • Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
  • Service two main locations in Maryland, although support is given sometimes to other locations: Doctors Community Hospital and Calvert Medical Center.

Field Service Engineer

TTG Imaging Solutions
04.2022 - 06.2023
  • From 04/18/2022 to 06/17/2023.
  • Installed, performed corrective and planned maintenance for SPECT and PET systems
  • Managed multivendor skills (Philips, GE, and Siemens) in the Washington DC area
  • Maintained customer ownership and communication
  • Proactively scheduled planned maintenance and service calls
  • Managed company assets, including RMA's and expenses.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Created detailed documentation of service activities performed at customer sites.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Responded promptly to customer inquiries via telephone or email communication.
  • Conducted system tests to ensure proper functioning of hardware components.

Field Service Engineer

Philips Healthcare
Mexico City
02.2014 - 03.2022
  • From 02/17/2014 to 03/24/2022.
  • Extensive experience with CT, MN, DXR, iXR, US, and MR systems
  • Conducted mechanical and electrical installs for CT & CV systems
  • Traveled to provide support in various areas
  • Collaborated with customers to deliver full-service support
  • Proficient in TCP/IP, DICOM protocols, and basic network connections
  • Specialized in CV as the primary modality and NM and CT as secondary
  • Experience with Spect cameras and PET.
  • Coordinated work between team, other departments, subcontractors and customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Intern

Philips Healthcare
Mexico City
01.2013 - 02.2014
  • From 01/14/2013 to 02/14/2014.
  • Provided support to FSE (multi-modality)
  • Made reports to the Philips call center
  • Assisted FSE in resolving issues with phone support
  • Experience with MN systems and TELMEX installation
  • Gave customer feedback to the manager.

Education

Electronics and Communication Engineering -

I.P.N.
12.2013

Sound Engineering -

G.Martell
01.2011

Skills

  • Computer Skills
  • Customer Skills
  • Driving Skills (high experience in highways, also in the US)
  • Electronics Knowledge
  • Healthcare System Knowledge
  • Troubleshooting Skills
  • Multivendor diagnostics tools skills
  • DICOM knowledge
  • Networking
  • Mechanical Tools
  • On-Site Support
  • Network Installation
  • Maintenance and Repair
  • Service Documentation
  • Customer Service Management
  • Schematic Reading
  • Hardware Installation

Personal Information

  • Place of Birth: Morelia, Michoacan, Mexico.
  • Date of Birth: 07/18/86
  • Nationality: Mexican
  • Marital Status: Married

Certification

AgilitiMultivendorli>US Basics (US)
  • CT Gateway (CT)
  • Brilliance Air Family (CT)
  • Precedence (NM)
  • Allura Xper R8.2 (iXR)
  • PET Gemini (NM)
  • SkylighXperM)
  • Lean Certification
  • Ecat Siemens (2022)
  • CardioMD and C-Cam (2022)
    • Ecatli>Discovery GE (2023)CardioMDE MRI (2023)

    Goals

    • Offer the company my knowledge and skills to achieve business goals and seek opportunities for personal and professional growth.
    • Grow my skills as an FSE, both theoretical and technical.

    Languages

    • Fluent English
    • Spanish (Native Speaker)
    • C2 Proficient Score EF SET

    Hobbies and Interests

    • Sports (swimming, fitness, soccer, etc)
    • Reading (Science fiction, science, novels, technology, etc)
    • Music
    • Traveling and learning about other cultures

    Languages

    English
    Full Professional
    Spanish
    Native/ Bilingual

    Timeline

    Field Service Engineer III

    Agiliti Health
    06.2023 - Current

    Field Service Engineer

    TTG Imaging Solutions
    04.2022 - 06.2023

    Field Service Engineer

    Philips Healthcare
    02.2014 - 03.2022

    Intern

    Philips Healthcare
    01.2013 - 02.2014

    Electronics and Communication Engineering -

    I.P.N.

    Sound Engineering -

    G.Martell

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