Beverly Paige
Chicago,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Rail CSR / Security Controller
Chicago Transit Authority, CTA
Chicago , IL
12.2017 - Current
- Provides customer service support to both internal and external CTA customers over the phone, email, and two-way radio.
- Monitors radio panic alarms on rail channels and bus silent alarms via the CleverCad System.
- Dispatches police and or fire personnel.
- Works closely with field Managers/Supervisors in a secondary Supervisory capacity providing instruction and implementing general rules and standard operating procedures to station staff.
- Documents and creates reports of criminal incidents or unusual occurrences via File Maker Pro.
- Adhered to company's established protocols for handling confidential data.
Universal Rail Supervisor
Chicago Transit Authority, CTA
Chicago, IL
01.2016 - 12.2017
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Responded quickly to unexpected situations while en route such as derailment or emergency stops.
- Implemented safety protocols to minimize workplace accidents and maintain compliance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Combined Rail Operator
Chicago Transit Authority, CTA
Chicago, IL
05.2012 - 01.2016
- Operated train in accordance with safety regulations and guidelines.
- Ensured timely arrivals and departures through effective communication with dispatchers, station personnel, and other operators.
- Provided customer service by answering questions about routes and schedules.
- Reported any mechanical problems or track defects immediately to appropriate personnel.
Education
High School Diploma -
Kenwood Academy
Chicago, IL06-2004
Skills
- Customer Service
- Complaint resolution
- Data Entry
- Call Management
- Clerical Support
- Microsoft Office Suite
- Inbound and Outbound Calling
Timeline
Rail CSR / Security Controller
Chicago Transit Authority, CTA
12.2017 - Current
Universal Rail Supervisor
Chicago Transit Authority, CTA
01.2016 - 12.2017
Combined Rail Operator
Chicago Transit Authority, CTA
05.2012 - 01.2016
High School Diploma -
Kenwood Academy
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