Beverly Rosa
Roanoke,TX
Summary
I demonstrate strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills, I bring a positive attitude and commitment to continuous learning and growth. I am adept at leveraging expertise in technology integration and problem-solving, as I have significantly enhanced pharmacy efficiency and customer satisfaction at both Carie Boyd Pharmaceuticals and Walgreens Pharmacy. Due to my leadership abilities and team collaboration, I excel in fast-paced environments, consistently delivering quality care and operational improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Compounding Pharmacy Technician
Carie Boyd Pharmaceuticals
03.2020 - Current
- Senior Compounding Lab Technician; Assistant to Compounding Lab Manager
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Developed and implemented improvements to the pharmacy organization system.
- Accomplished multiple tasks within established timeframes.
- Entered and processed patients' prescriptions into the internal system.
Lead Pharmacy Technician
Walgreens
07.2016 - 03.2020
- Managed opening and closing duties for the pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules, and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved third-party billing, computer system, and customer service issues.
Pharmacy Technician
Walgreens
02.2015 - 07.2016
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Floor Associate
JCPenney
05.2013 - 02.2015
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - English Literature
University of North Texas
Denton, TX12-2024
Bachelor of Arts - History
University of North Texas
Denton, TX12-2024
Academic Certificate -
University of North Texas
Denton, TX12-2024
High School Diploma -
Byron Nelson High School
Trophy Club, TX05-2014
Skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Digital literacy skills
- Verbal Communication
- Team Collaboration
- Reading Comprehension
- Problem-solving skills
- Records Management
- Technology Integration
- Quality Control Procedures
- Chemical-handling safety
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Compounding Pharmacy Technician
Carie Boyd Pharmaceuticals
03.2020 - Current
Lead Pharmacy Technician
Walgreens
07.2016 - 03.2020
Pharmacy Technician
Walgreens
02.2015 - 07.2016
Floor Associate
JCPenney
05.2013 - 02.2015
- CPhT - Certified Pharmacy Technician
Bachelor of Arts - English Literature
University of North Texas
Bachelor of Arts - History
University of North Texas
Academic Certificate -
University of North Texas
High School Diploma -
Byron Nelson High School
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