Beverly Smith
Lithonia,GA
Summary
I have been employed with the Internal Revenue for 35 years. This has been my one and only career from graduating from college.
Overview
37
37
years of professional experience
Work History
Program Manager
Internal Revenue Service, IRS
08.2020 - Current
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Supervisory Contact Representative
Internal Revenue Service, IRS
02.2011 - 07.2020
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Built lasting relationships with clients through effective communication and attentive service.
- Exceeded performance targets consistently by prioritizing tasks and managing time effectively.
- Enhanced team productivity by collaborating on projects and sharing best practices with colleagues.
Analyst
Internal Revenue Service, IRS
03.2017 - 09.2017
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth. Worked closely with the Director to coordinate campus activities
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Customer Service Representative
Internal Revenue Submission Processing Center
05.1999 - 02.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Tax Examiner
Internal Revenue Service, IRS
01.1987 - 04.1999
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Streamlined the audit process for faster completion and more accurate results.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
- Assisted in the implementation of new tax policies, ensuring a smooth transition for all affected parties.
Education
Associate of Science - Computer And Information Sciences
Denmark Te
Denmark, SC08.1986
Skills
- Operations Management
- Compliance Enforcement
- Personnel Management
Timeline
Program Manager
Internal Revenue Service, IRS
08.2020 - Current
Analyst
Internal Revenue Service, IRS
03.2017 - 09.2017
Supervisory Contact Representative
Internal Revenue Service, IRS
02.2011 - 07.2020
Customer Service Representative
Internal Revenue Submission Processing Center
05.1999 - 02.2011
Tax Examiner
Internal Revenue Service, IRS
01.1987 - 04.1999
Associate of Science - Computer And Information Sciences
Denmark Te