Dedicated Community Health Worker with strong patient advocacy skills and a focus on connecting families to community resources. Committed to improving healthcare access and quality of life through effective navigation of healthcare systems.
Overview
21
21
years of professional experience
Work History
Community Health Worker
Cone Health System
Greensboro, NC
01.2026 - Current
Conducted community outreach to educate populations on health resources and services available.
Assisted clients in navigating healthcare systems to access necessary services effectively.
Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
Supported families in navigating healthcare systems, improving their ability to obtain necessary medical care and social services.
Care Management Assistant
Cone Health At Alamance Regional
Burlington, NC
03.2025 - 01.2026
Implemented effective communication strategies among multidisciplinary teams for improved collaboration.
Monitored patient progress and adjusted care interventions based on individual needs.
Collaborated with interdisciplinary teams to optimize patient outcomes.
Partnered with community resources to address social determinants of health, improving overall well-being for patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
Contributed to a positive work environment by participating in team building activities and sharing best practices in care management techniques.
Administrative Specialist
UNC Health Care
Chapel Hill, NC
09.2023 - 03.2025
Managed scheduling, ensuring optimal use of resources and adherence to deadlines.
Coordinated administrative operations to enhance departmental efficiency and streamline workflow processes.
Implemented new filing systems, improving document retrieval times and reducing administrative overhead.
Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs low.
Social Worker II
Orange County Social Services
Hillsborough, NC
05.2005 - 02.2016
Developed comprehensive case plans tailored to client goals, ensuring resource accessibility.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Coordinated with multidisciplinary teams to provide holistic support and enhance service delivery effectiveness.
Advocated for clients' rights, navigating complex systems to secure necessary services and benefits.