Beverly Strand
Seminole,OK
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
17
17
years of professional experience
Work History
Owner/Manager
Fat Cat Pawn
2013.08 - 2022.06
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Customer Service Representative
Group One Automotive
2005.04 - 2008.09
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Business Administration And Management
East Central University
Ada, OKSkills
- Administrative Oversight
- Regulatory Compliance
- Business Management
- Sales management
- Financial Management
- Appointment Scheduling
- Problem Resolution
- Customer Service
Timeline
Owner/Manager
Fat Cat Pawn
2013.08 - 2022.06
Customer Service Representative
Group One Automotive
2005.04 - 2008.09
Business Administration And Management
East Central University
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