Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Taylor

White House,TN

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

QRM
White House, Tennessee
06.2019 - Current
  • Claim Intake for: Auto, Property, General Liability, Work Compensation. Skills: Typing with accuracy, Customer Service, Outlook.

Insurance Verification Specialist

IV Solutions
Nashville, Tennessee
05.2000 - 04.2012
  • Verified Insurance for Home Infusion Therapy. Skills: Microsoft Word, Excel, Outlook - Working with Insurance Companies to gain authorization for services.

Education

High School Diploma -

White House High School
White House, Tennessee
06-1985

Skills

  • Inbound and outbound calling
  • Positive and professional
  • Active listening
  • Creative problem solving
  • 10-key
  • Call center procedures
  • Time management
  • Staff education and training
  • Spreadsheets
  • Microsoft PowerPoint
  • Product knowledge
  • Microsoft office expertise
  • Data collection
  • High-energy attitude
  • Filing
  • Empathy and patience
  • Call escalation
  • Computer proficiency

Timeline

Customer Service Representative

QRM
06.2019 - Current

Insurance Verification Specialist

IV Solutions
05.2000 - 04.2012

High School Diploma -

White House High School
Beverly Taylor