Beverly Thompson
Burgaw,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Walmart
07.2023 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking of merchandise.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to maintain store cleanliness and organization.
- Trained new employees on customer service protocols and operational procedures.
- Resolved customer inquiries promptly, improving satisfaction and loyalty.
- Implemented merchandising strategies to optimize product visibility and sales.
Professional Truck Driver
Iron and Metals
11.2016 - 10.2022
- Operated heavy-duty trucks to transport materials safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of hours driven, mileage, and fuel consumption for record-keeping purposes.
- Collaborated with dispatch team to optimize delivery schedules and minimize delays.
- Adhered to safety protocols and regulations to reduce risk of accidents on the road.
- Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
Insurance Customer Service Representative
Manpower Staffing
01.2015 - 12.2016
- Responded to customer inquiries regarding policy details and claims processing.
- Maintained accurate records in customer management systems to ensure data integrity.
- Assisted clients in understanding coverage options and benefits tailored to their needs.
- Streamlined claim submission processes, reducing turnaround time for customer resolutions.
Education
Class A CDL License - Commercial Truck Driving
Northeast Technical Institute
South Portland, Maineundefined
Redrocks Community College
Lakewood, ColoradoSkills
- Strong courteous customer service experience
- Excellent multi tasking ability/answering multiple phone lines
- Top rated time management skills
- Company focused while empathetic to consumer needs
- Superior negotiating skills
- Punctual/Disciplined/Dependable
- Goal driven with a keen desire to accomplish work challenges
- Teamwork and collaboration
Timeline
Retail Sales Associate
Walmart
07.2023 - Current
Professional Truck Driver
Iron and Metals
11.2016 - 10.2022
Insurance Customer Service Representative
Manpower Staffing
01.2015 - 12.2016
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Redrocks Community College
Class A CDL License - Commercial Truck Driving
Northeast Technical Institute
Highlights of Qualifications
- Over 12 years of Corporate customer service experience: Transportation Personnel Manager/Customer Service Manager
- Computer literate: MS Windows, MS Word – Qualcomm, Headheld/Onboard computer experience
- Class A CDL License with tanker, doubles and triples endorsements/eligible for Haz-Mat endorsement