Beverly Toolan
San Antonio,TX
Summary
Proficient compliance analyst successful at creating and establishing evaluation and training initiatives that drive compliance improvements. Experienced professional with high integrity and a focused mindset. Offering several years' experience and looking for a challenging new role with long-term potential.
Overview
20
20
years of professional experience
Work History
KYC Compliance Analyst II
USAA Federal Savings Bank
San Antonio, TX
11.2022 - Current
- Utilizes an Anti-Money Laundering (AML) case management tool and other internal software-driven systems to monitor research and analyze trends related to member transactional activity for moderately complex alerts/cases. Utilizes knowledge of financial products, systems, and precesses in all lines of business to detect and analyze red flags for money laundering and terrorist finance activity. Refers unusual/out of pattern transactional activity to the Anti-Money Laundering Investigations (AMLI) team with analysis and summary findings. Occasionally assist with validation/testing of current alert scenarios, systemic alerts and manual referrals identifies and recommends potential solutions that monitor, detect, or prevent money laundering or terrorist finance activity in a more efficient manner. Produces quality narratives for generated alerts.
Consumer Reporting Specialist I
USAA Federal Savings Bank
San Antonio, TX
08.2010 - 11.2022
- Receives credit bureau disputes via EWL or E-Oscar then researches and responds. Send member's letters through ECT. Submits fraud referrals for accounts stating fraud and account take over.
Collections Support
USAA Federal Savings Bank
San Antonio, TX
11.2008 - 08.2010
- Processed and responded to member correspondence, researched, and responded to bogus dispute request. Provided internal and external customer phone contact as needed. Responds to MSR Messaging Member Emails.
Collector I
USAA Federal Savings Bank
San Antonio, TX
09.2006 - 11.2008
- Contacted cardholders with 60-day and 90-day delinquent accounts and resolving payment scheduling. Sent out letters and offered programs and skip-traced to get current information.
Recovery Specialist III
USAA Federal Savings Bank
San Antonio, TX
02.2004 - 09.2006
Education
High School Diploma -
East Central High School
San Antonio, TX05-1985
Some College (No Degree) - Business Technology
Palo Alto College
San Antonio, TXSkills
- 10 key by touch, data entry, Windows, Excel, Portal, FDR, ALS, EWL, Pacer, E-Oscar, Snagit, Actimize, Bridger, Accurint-AMLInsight, Ecams, CLEAR, AML Risk Manager, Business Objects and Thea
Timeline
KYC Compliance Analyst II
USAA Federal Savings Bank
11.2022 - Current
Consumer Reporting Specialist I
USAA Federal Savings Bank
08.2010 - 11.2022
Collections Support
USAA Federal Savings Bank
11.2008 - 08.2010
Collector I
USAA Federal Savings Bank
09.2006 - 11.2008
Recovery Specialist III
USAA Federal Savings Bank
02.2004 - 09.2006
High School Diploma -
East Central High School
Some College (No Degree) - Business Technology
Palo Alto College
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