Angela Collier
Kansas City,MO
Summary
Dedicated, adaptable and results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Eager to contribute to a dynamic team and support organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Financial Operations
SS&C
Kansas City, MO
12.2023 - Current
- Processing financial operation transactions
- Review financial request to ensure guidelines/requirements are meant
- Establish new accounts/lines of business
- Verify funding methods and apply appropriate allocation
- Analyze legal documentation
- Preform account maintenance
- Collaborate with financial advisors and investors
- Collaborate with other departments
- Ensure quality and accuracy of all transactions/maintenance
- Review transactions for accuracy
- Analyze and document trends
Business Process Analyst
T-Mobile/Sprint
Overland Park, KS
04.2020 - 06.2023
- Conducting reviews with process owners to identify any potential gaps and implement controls
- Collect and analyze data to find deficiencies in controls, efforts, fraud, compliance, and polices
- Reviewed and compare accounting, invoicing and other financial records from different sources to ensure accuracy and compliance
- Examine procedures and controls to ensure they are up to date and efficient
- Worked with the project team to implement new systems, enhancements, and other processes
- Process mapping using Visio and Excel
- Data Analysis, comparison and visualization using Excel
- Conducted monthly assessment of current controls to make sure they are working properly
- Worked with process owners regarding any failed control assessments
- Created SharePoint site for KPI tracking
- Sprint Fraud Investigator
Customer Resolution Specialist II
PIONEER SERVICES
Kansas City, MO
10.2011 - 10.2019
- Responsible for assisting customers with Debt Protection benefits, Credit Reporting (investigating and responding to consumer disputes received through e-OSCAR and completing manual updates for accounts that are not correctly reported), Fraud Investigation (investigating applications and accounts for suspicious activity to ensure timely and accurate resolution), Customer Correspondence (logging dispute letters in SharePoint), responding to Credit Verifications and processing customer feedback and resolving customer complaints
- Special Projects: BSA (bank secrecy act) team, CIT (customer insight team), the Volunteer Committee, V-Committee Boot Camp Presentation, New Hire Buddy Program, Training/assisting new hires, ELITE Ambassador
Collector3/military Account Specialist
WELLS FARGO AUTO FINANCE
Kansas City, MO
01.2007 - 04.2011
- Responsible for handling all Wells Fargo regular Military Accounts from0-90days delinquent, and all SCRA covered accounts from0-210 days delinquent
- Duties include manual and dialer for customer contact
- Help customers with setting up payment arrangements resolve the delinquency
- Updating account information, verifying military status to make sure all military accounts are coded properly
- Assist customers with setting up military allotments direct or MAC, and resolve any issues regarding allotments
- Helping customers who qualify with SCRA coverage
- Skip tracing higher stage delinquent accounts, using company approved web-sites, Accurint, Fast Data, Experian, XPM, Regulus, DOD and MAC
- Special Projects: Worked on the LEAN Process for USML, Training new hires, also created and held Level4 training on how to handle91+ military accounts
Account Manager
GE Commercial/Consumer Finance
Merriam, KS
01.2002 - 12.2007
- Responsible for managing commercial accounts
- Types of accounts vary from government entities, construction, Fortune500, insurance, property management and non profit
- Including the opening and closing of accounts, and general maintenance
- Applying and posting payments, issuing refunds, creating Excel spreadsheets, reconciling accounts, and handling any dispute issues
- Assisting with customers with E-Commerce accounts
- Working directly with company accounts payables, vice presidents, presidents, store credit coordinators, commercial sales clerks, sales managers, administrators, underwriters and fraud investigators
- Customer Service, soft collections, and negotiation skills
- Time management, meeting and maintaining stats, professional tone and attitude at all times
- Typing, faxing, and both incoming and outgoing telephone calls
Manager/Corporate Account Manager/AR/AP
QC Financial Services
Kansas City, KS
01.1996 - 12.2001
- Responsible for all maintaining all loan records, filing state titles, liens/waivers
- Accounts payables/receivables store and corporate level, Interviewed/hired new employees, assisted regional manager in other store locations, trained new store managers/employees, created schedules, payroll, customer service, store audits, signer on bank accounts, open/closed and ran day to day store functions, reconciling store and bank accounts, making deposits, processing personal/auto loans, check cashing
Customer Service Representative
United Missouri Bank
Kansas City, MO
01.2001 - 05.2001
- Customer Service for all UMB customers, including lines of credit, credit cards, checking and saving accounts
- Answering incoming customer service calls, problem-solving, transferring and directing calls to proper departments (dispute, fraud, investments)
- Maintaining company stats, and cross training in other department functions
- Missouri
Education
PMP Certification - Protect Management
University of Central Missouri
Lees Summit, MO12.2019
Associate in Business Management -
University of Phoenix
Phoenix, AZ01.2015
Skills
- Lean
- Bank Secrecy Act
- Account Reconciliation
- Microsoft SharePoint
- Visio
- Business Analysis
- Business Requirements
- Agile
- Process Improvement
- Microsoft SQL Server
- Project Management
- FCRA Reporting Guidelines
- E-Commerce
- Microsoft Excel (10 years)
- Computer skills (10 years)
- Accurint (Lexus Nexis)
- E-Oscar Efficient
- PowerPoint
- FDR
- CASS
- Trouble-shooting
- Problem-Solving Skills
- Tableau
- Power BI
- XML
- Test Cases
- Requirements Gathering
- Project Implementation
- SQL
- Business process improvement
- Gap analysis
- Quality assurance
- SAP
- Reporting and documentation
- Client relationship management
- CRM systems
- Analytical thinking
- Project management
- Workflow optimization
- Project presentation
- Web-based reporting tools
- Team collaboration
- Systems analysis
- Microsoft Office Suite
- KPI tracking
- Data mining
- Requirements gathering
- Workflow Analysis
- Stakeholder engagement
- Strategic thinking
- Test case scenarios
- Change management
- Data analysis
- Operational reporting
- Risk assessment
- Business process mapping
- Change impact analysis
- Internal auditing
- Business acumen
- Verbal and written communication
- Tableau expertise
- Decision-making
- User acceptance testing
- Multitasking and organization
- Operations analysis
- Clear communication
- Stakeholder management
- Operations management
- Agile methodologies
- Process optimization
- Business process modeling
- Business case validation
- Data mapping
- Attention to detail
Certification
- Certified Project Manager
- PMP
Timeline
Financial Operations
SS&C
12.2023 - Current
Business Process Analyst
T-Mobile/Sprint
04.2020 - 06.2023
Customer Resolution Specialist II
PIONEER SERVICES
10.2011 - 10.2019
Collector3/military Account Specialist
WELLS FARGO AUTO FINANCE
01.2007 - 04.2011
Account Manager
GE Commercial/Consumer Finance
01.2002 - 12.2007
Customer Service Representative
United Missouri Bank
01.2001 - 05.2001
Manager/Corporate Account Manager/AR/AP
QC Financial Services
01.1996 - 12.2001
PMP Certification - Protect Management
University of Central Missouri
Associate in Business Management -
University of Phoenix