Rebecca Johnson

Direct patients through the financial journey for infertility services by obtaining benefits, discussing coverage and out-of-pocket costs, and obtaining procedure authorizations.

• Build and implement new services and clinics
• Staff management and team building
• Budgeting and stewardship of the budget
• Process improvement
• Project management
• Rural Healthcare Certification process
• Co-leader of the Patient Experience Team
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.

• Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
• Oversee patient registration for Outpatient and Emergency Services
• Staff management and team building
• Project management
• Budgeting and stewardship of the budget
• Lead of Visitor Policy Team
• Co-leader of the Patient Experience Team

• Assisted with processing patient admissions, transfers and discharges.
• Maintain patient records by ordering tests, admitting and discharging patients
• Liaison between the Emergency Department and other units and facilities

• Collected demographic and insurance information from patients.
• Register patients for Outpatient Services and Emergency Department
• Verify insurance benefits

• Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
• Staff management and team building
• Budgeting and stewardship of the budget
• Rural Healthcare Certification Process
• Day-to-day operations