Beverly Touart
Kansas City,MO
Summary
Driven Bankruptcy Specialist with over two decades of experience in streamlining case management processes. Strong mentor, dedicated to fostering junior specialists' growth and improving team collaboration. Committed to maintaining high standards of regulatory assurance and client satisfaction.
Overview
25
25
years of professional experience
Work History
Bankruptcy Specialist
Citibank
Kansas City, MO
06.2002 - Current
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
- Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Analyzed bankruptcy filings to ensure compliance with legal standards and internal policies.
- Developed training materials for new team members on bankruptcy procedures and systems.
Collections Agent
Citi
Kansas City, MO
06.2001 - 06.2002
- Managed case documentation and tracked deadlines to maintain organizational accuracy.
- Reviewed and updated operational guidelines to align with regulatory changes and best practices.
- Mentored junior specialists, fostering professional development and knowledge sharing within the team.
- Led initiatives to enhance team collaboration, resulting in improved workflow efficiency.
- Managed inbound and outbound communications to address customer inquiries and resolve account issues.
- Utilized collection software to track payment statuses and update customer records accurately.
- Assisted in negotiating repayment plans, ensuring compliance with company policies and customer needs.
- Educated customers on account details, payment options, and consequences of delinquency effectively.
- Negotiated to collect balance in full.
Skills
- Written and verbal communication
- Bankruptcy law expertise
- Bankruptcy court interactions
- Attention to detail
- Analytical thinking
- Problem-solving aptitude
- Professionalism
- Self motivation
- Regulatory assurance
Timeline
Bankruptcy Specialist
Citibank
06.2002 - Current
Collections Agent
Citi
06.2001 - 06.2002