Coyanna Mixon
Hendersonville,TN
Summary
As a Bankruptcy Specialist, I possess extensive experience in fostering professional relationships with attorneys, bankruptcy court personnel, trustees, and debtors. My background has equipped me with the ability to remain composed in high-pressure situations while effectively adhering to data integrity standards. I'm dedicated to addressing customer inquiries with patience and professionalism. I am eager to apply the knowledge I acquire in business management to gain valuable experience in the field.
Overview
32
32
years of professional experience
1
1
Certification
Work History
BANKRUPTCY SPECIALIST
Internal Revenue Service, IRS
Nashville, TN
01.2020 - 09.2025
- Assisted clients in understanding bankruptcy processes/ documentation requirements.
- Supported the preparation of bankruptcy filings by gathering necessary financial information and records.
- Research legal regulations related to bankruptcy to ensure compliance and accuracy in submissions.
- Coordinated communication among clients, attorneys, and creditors to advance case timelines and ensure smooth progress.
- Maintained organized case files and documentation for effective tracking of client status.
- Adapted quickly to changing legal environments and procedures within the bankruptcy field.
- Negotiated favorable settlement terms, advocating for clients' best interests throughout the debt restructuring process.
- Identified potential fraudulent activities and conducted comprehensive investigations into suspicious bankruptcy filings.
- Oversaw a diverse caseload, meeting deadlines and priorities with minimal supervision, ensuring timely and effective case resolutions.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Evaluated client assets and income sources, developing customized repayment plans tailored to individual financial needs.
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
- Protect the Federal government's best interest
- Ensure the IRS didn't violate any bankruptcy laws
- Provide written and oral responses, court appearances, and expert testimony.
- Attended bankruptcy court proceedings
COLLECTION CUSTOMER SERVICE REPRESENTATIVE
Internal Revenue Service, IRS
Franklin, TN
10.2002 - 01.2020
- Collecting overdue taxes and tax returns for both personal and small business self-employed.
- Inbound/outbound calls to address customer inquiries and disputes, enhancing resolution rates and customer satisfaction.
- Developed payment plans and negotiated settlements to facilitate account resolution.
- Managed aged inventory/using internal sources to locate unresponsive taxpayers.
- Trained new team members on collection processes/best practices for customer engagement.
- Collaborated with cross-functional teams to address escalated issues and improve service delivery.
- Computer systems - IDRS/ PACER/ACS/
- Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
- active listening, fostering trust and cooperation in collections.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Filing Federal Levy and Liens to protect the Federal Government's best interest.
- Prepared and submitted legal documents to initiate court proceedings.
- Donated time to work VITA sites, helping low-income taxpayers file and meet their tax obligations.
SALES ASSOCIATE
Lane Bryant/ Charming Shoppes
Goodlettsville, TN
02.2006 - 02.2007
- Delivered exceptional customer service, fostering positive relationships to enhance customer loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Executed sales strategies, effectively promoting products to meet and exceed sales goals.
- Trained new team members on product knowledge and sales techniques, improving team performance.
- Streamlined checkout processes, reducing wait times and improving overall customer satisfaction.
X-RAY TECH
Family Practice Associates of Southern Hills
Nashville, TN
03.2002 - 10.2002
- Operated X-ray equipment to produce diagnostic images for patient evaluation.
- Ensured compliance with safety protocols and radiation protection measures.
- Collaborated with physicians to determine appropriate imaging techniques for various conditions.
- Maintained accurate patient records and documented imaging procedures in electronic systems.
- Monitored patient comfort and safety during imaging procedures, addressing concerns promptly.
- Developed improved workflows for scheduling and processing patient appointments efficiently.
DISPATCHER/CHECK-IN CLERK
Comcast Cable Company
Nashville, TN
07.1993 - 03.2002
- Coordinated dispatch operations to ensure timely delivery and optimal routing of vehicles.
- Managed communication between drivers and customers, resolving issues efficiently.
- Oversaw scheduling and resource allocation for enhanced operational efficiency.
- Trained new dispatch staff on systems and protocols, ensuring adherence to company standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Providing customer service.
- Helping customer understand their billing statement.
- Check-in scheduling installation orders/ Repair calls as technicians completes their route.
- Scheduling repair calls.
- Trouble shoots repair calls over the phone to reduce service calls.
- Process payments/ daily check/balance of payments.
- Acting supervisor.
Education
MBA - Human Resource Management
Champlain College
Burlington, VT05-2025
Bachelor of Science - Business Management
Champlain College
Burlington, VT05-2022
Skills
- Claims review
- Written and verbal communication
- Legal research
- Legal writing
- Data entry
- Bankruptcy code knowledge
- Telephone etiquette
- Attorney interactions
- Recordkeeping
- Communication skills
- Conflict resolution
- Customer service
- Team building
- Financial analysis
- Organizational skills
- Legal compliance
- Negotiation techniques
- Multitasking and organization
- Follow-up skills
- Researching
- Active listening
- Human resources management
- Dispute resolution
- Debt settlement
Certification
- HRM - Human Resource Management certification
- Human Relations and Organization development
Hobbies and Interests
Leadership over Mt. Calvary Madison church
spending time with family and friends
reading
watching movies
References
Reference per request
Volunteer Experience
Vita - The IRS Volunteer Income Tax Assistance, Offering free tax assistance to low income and elder citizens.
Timeline
BANKRUPTCY SPECIALIST
Internal Revenue Service, IRS
01.2020 - 09.2025
SALES ASSOCIATE
Lane Bryant/ Charming Shoppes
02.2006 - 02.2007
COLLECTION CUSTOMER SERVICE REPRESENTATIVE
Internal Revenue Service, IRS
10.2002 - 01.2020
X-RAY TECH
Family Practice Associates of Southern Hills
03.2002 - 10.2002
DISPATCHER/CHECK-IN CLERK
Comcast Cable Company
07.1993 - 03.2002
MBA - Human Resource Management
Champlain College
Bachelor of Science - Business Management
Champlain College