Kiara Cortez
Triangle,VA
Summary
At Navy Federal Credit Union, I enhanced bankruptcy case resolutions by streamlining processes and fostering professional relationships, demonstrating expertise in documentation processing and effective communication. My proactive approach in compliance assurance and negotiation skills led to improved efficiency and client satisfaction, embodying a results-driven attitude without compromising quality.
Overview
14
14
years of professional experience
Work History
Bankruptcy Specialist
Navy Federal Credit Union
04.2010 - Current
- Oversaw a diverse caseload, managing competing deadlines and priorities with minimal supervision, ensuring timely and effective case resolutions.
- Increased case resolution efficiency by streamlining bankruptcy review processes and documentation management.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Collaborated with attorneys to ensure proper representation of clients during bankruptcy hearings and negotiations.
- Optimized internal workflows, implementing organizational systems that streamlined case management procedures.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Negotiated favorable settlement terms, advocating for clients'' best interests throughout the debt restructuring process.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Answered telephone calls and email messages within Number-hour period.
- Implemented advanced tracking systems to monitor case progress and identify potential bottlenecks in the bankruptcy resolution process.
Education
Bachelors Of Science - Criminal Justice
University of Phoenix
Tempe, AZSkills
Claims review
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bankruptcy Specialist
Navy Federal Credit Union
04.2010 - Current
Bachelors Of Science - Criminal Justice
University of Phoenix
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