Beverly Fitzgerald
Conowingo,MD
Summary
Dynamic and dedicated professional with extensive experience in bartending, customer service, and team management. Eager to bring my passion for creating exceptional experiences and my strong work ethic to your team. I thrive in fast-paced environments and am committed to delivering top-notch service while fostering a positive atmosphere. Excited to contribute my skills as a Bartender, Assistant Manager, Picker/Packer, or Customer Service Specialist to help drive success and enhance customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Imagine Staffing
Buffalo, NY
05.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bartender
Apple American Group
Newark, DE
10.2008 - 06.2025
- Delivered exceptional customer service, enhancing guest satisfaction ratings.
- Trained and mentored new bartenders, improving team efficiency by 25%.
- Managed inventory effectively, reducing waste and increasing profit margins.
- Maintained a clean and organized bar, ensuring compliance with health standards.
- Created a loyal customer base through personalized service and engagement.
Assistant Manager
Highs Dairy Store
North East, MD
05.2002 - 08.2004
- Managed inventory effectively, reducing stock discrepancies by 40%.
- Trained and developed staff, enhancing team performance significantly.
- Implemented strategies that boosted customer retention by 30%.
Picker/Packer
Plasticoid
Elkton, MD
01.2000 - 04.2002
- Consistently met tight deadlines, contributing to overall operational success.
- Efficiently processed 200+ orders daily, boosting team productivity.
- Achieved 99% accuracy in order fulfillment, enhancing customer satisfaction.
- Trained new staff on best practices, improving team performance.
- Utilized inventory management software to track stock levels effectively.
- Maintained a clean and organized workspace, promoting safety and efficiency.
Customer Service Specialist
Walmart
Elkton, MD
02.1997 - 12.1999
- Managed high-volume calls, maintaining a 95% satisfaction rate.
- Resolved inquiries swiftly, reducing response time by 50%.
- Delivered exceptional service, boosting customer satisfaction by 30%.
- Implemented feedback systems, improving service quality by 25%.
Education
No Degree - General Studies
Cecil College
North East, MD01.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
ABC certified
Timeline
Customer Service Representative
Imagine Staffing
05.2025 - Current
Bartender
Apple American Group
10.2008 - 06.2025
Assistant Manager
Highs Dairy Store
05.2002 - 08.2004
Picker/Packer
Plasticoid
01.2000 - 04.2002
Customer Service Specialist
Walmart
02.1997 - 12.1999
No Degree - General Studies
Cecil College