Beverly L. Carson
Baton Rouge,LA
"Challenges are what get me into a state of flow, and flow makes life worth living, so I look forward to them."
Joshua J. Marine
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Account Manager
Healthcare Services Group
Baton Rouge, LA
08.2021 - Current
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
Human Services Specialist II
Atlantic County Government
Atlantic City, NJ
03.2015 - 08.2021
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Participated in trainings and seminars to improve skills set and knowledge.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Answered a high volume of calls and provided assistance through effective listening and question response skills.
- Maintained heavy caseload of approximately 25 cases by utilizing effective time management and organizational skills
Youth Life Skills Coach
New Redeemed Inc,
Atlantic City, NJ
06.2013 - 01.2018
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Coached clients through difficult life circumstances.
- Provided insight and ideas to promote client growth.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Facilitated sessions in person and over phone.
Guest Services
Revel Casino
Atlantic City, NJ
06.2013 - 03.2015
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of twenty-five-room hotel floor with staff of employees.
Education
Master of Arts - Psychology And Criminology
10.2014
Bachelor of Science - Criminal Justice
04.2008
- Awarded Summa Cum Laude
Skills
- Problem Solving
- Clear Communication
- Work Inspection
- Policy Enforcement
- Procedure Implementation
- Employee Work Scheduling
- Performance Assessment
- Equipment Maintenance
- Microsoft Office
- Applicant Screening and Hiring
- Team Guidance and Motivation
- Relationship building and management
- Team Training
- Staff Management
- Account management
Timeline
Account Manager - Healthcare Services Group
08.2021 - Current
Human Services Specialist II - Atlantic County Government
03.2015 - 08.2021
Youth Life Skills Coach - New Redeemed Inc,
06.2013 - 01.2018
Guest Services - Revel Casino
06.2013 - 03.2015
University of The Rockies - Master of Arts, Psychology And Criminology
Monroe College - Bachelor of Science, Criminal Justice
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