Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bevon Williams

Pembroke Pines,FL

Summary

Experienced in customer service with a focus on transaction processing and complaint resolution. Demonstrated ability to maintain knowledge of promotions and service plans while providing accurate information to customers. Developed strong relationships with clients, contributing to repeat business and effective issue resolution. Managed daily store operations, ensuring compliance with cash handling procedures and customer service standards.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Metro by T-Mobile
Hollywood, FL
11.2022 - 02.2025
  • Processed customer transactions accurately and efficiently
  • Handled customer complaints with empathy and professionalism.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.

Manager

Metro by T Mobile
Miami, Florida
06.2004 - 06.2021
  • Managed daily store operations and ensured smooth customer service experiences.
  • Coordinated promotional events to attract customers and increase foot traffic.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Some College (No Degree) - Electricity And Electronics

Queens Royal College
Trinidad And Tobago

Skills

  • Customer service
  • Transaction processing
  • Product knowledge
  • Billing procedures
  • Multi-line phone talent
  • De-escalation techniques
  • System implementation
  • Task prioritization
  • Conflict resolution
  • Promotional event coordination
  • Adaptive team player
  • Team collaboration
  • Service standard compliances

Timeline

Customer Service Representative

Metro by T-Mobile
11.2022 - 02.2025

Manager

Metro by T Mobile
06.2004 - 06.2021

Some College (No Degree) - Electricity And Electronics

Queens Royal College
Bevon Williams