Bey Mota
Cranford
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adept at project management and maintaining meticulous attention to detail. Known for being exceptionally friendly and approachable, with a proven ability to deliver outstanding customer service and build lasting client relationships.
Overview
3
3
years of professional experience
Work History
Business Owner
Spotless Solutions Cleaners
02.2024 - Current
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Scheduled, coordinated and confirmed appointments and meetings.
Waitress
Applebee's Grill + Bar
05.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Front Desk Receptionist
Massage Envy Spa
02.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Boosted membership sales through effective communication of club benefits and personalized recommendations.
Education
Associate of Arts - Communications
Middlesex County College
Edison, NJ01-2026
David Brearley High School
Kenilworth, NJ06-2021
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Project management
- Professional networking
- Bilingual: English & Spanish
- Social media marketing
- Strong multitasking
- Team collaboration
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Business Owner
Spotless Solutions Cleaners
02.2024 - Current
Front Desk Receptionist
Massage Envy Spa
02.2024 - 11.2024
Waitress
Applebee's Grill + Bar
05.2022 - Current
Associate of Arts - Communications
Middlesex County College
David Brearley High School
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