Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beynca Allen

Wichita Falls,TX

Summary

Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.

Overview

5
5
years of professional experience

Work History

CNA

Advanced Rehabilitation and Health Specialists
Wichita Falls, TX
05.2022 - 08.2024
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.

Call Center Representative

Teleperformance
Wichita Falls
01.2020 - 10.2022
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Enhanced team cohesion across various departments.
  • Attended regular training sessions on updates and changes within the industry or organization.

Direct Support Professional

Abilene State Supported Living Center
Abilene, Texas
12.2019 - 01.2020
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

Education

High School Diploma -

Cooper High School
Abilene, TX
05-2017

Some College (No Degree) -

Abilene Christian University
Abilene, TX

Skills

  • Multitasking and organization
  • Active listening
  • Conflict resolution
  • Attention to detail
  • Complaint resolution
  • Call logging
  • Account updating
  • Call controlling
  • Logging call information
  • Call center customer service
  • Data gathering

Timeline

CNA

Advanced Rehabilitation and Health Specialists
05.2022 - 08.2024

Call Center Representative

Teleperformance
01.2020 - 10.2022

Direct Support Professional

Abilene State Supported Living Center
12.2019 - 01.2020

High School Diploma -

Cooper High School

Some College (No Degree) -

Abilene Christian University
Beynca Allen