Beyoncè Taylor

Portsmouth,VA

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged strong multitasking and problem-solving skills at Rivers Casino, leading to significant improvements in guest experiences. Expert in cash handling and fostering warm customer relationships, my background spans technical repairs to frontline customer service, demonstrating a blend of hard and soft skills critical for dynamic environments.

Overview

years of professional experience

Work History

Server / Bartender

Rivers Casino

Portsmouth, VA

06.2023 - Current

Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Served beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Amnesty Robotics Technician

Amazon

Suffolk

05.2022 - 10.2022

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Enhanced safety protocols, conducting regular inspections and safety drills for technical team.

Bank Teller

First Virginia Bank

Suffolk, VA

04.2020 - 06.2022

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Counted and packaged currency and coins.
Reconciled cash drawer and resolved discrepancies.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.

Customer Service Representative/ Inventory Special

Lowes Home Improvment/ Warehouse

Chesapeake, VA

06.2018 - 10.2019

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Completed physical inventory counts each month.
Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Education

High School Diploma - N.A

I.C Norcom High