Beyoncé Williams-Small
The Bronx
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Server
Golden Krust Bakery
The Bronx
06.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries, resulting in positive dining experiences.
- Assisted in managing dining area cleanliness and organization, ensuring a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to ensure timely food delivery, enhancing overall service efficiency during peak hours.
- Followed food safety and hygiene protocols to maintain compliance, contributing to a safe dining environment.
- Stocked and replenished service supplies to ensure smooth operations, minimizing delays during busy shifts.
- Engaged with guests to gather feedback on their dining experience, helping to identify areas for improvement.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
Juice Bar Manager
Ebs Juice Bar
The Bronx
08.2024 - 06.2025
- Oversaw daily operations, ensuring compliance with health regulations and maintaining a safe environment for staff and customers.
- Trained and mentored new employees, enhancing team efficiency and reducing onboarding time significantly.
- Managed inventory levels, implementing a restocking system that minimized waste and optimized product availability.
- Developed and maintained customer relationships, resulting in increased repeat business and positive community engagement.
- Coordinated promotional events, effectively increasing foot traffic and elevating brand awareness within the local market.
- Streamlined juice preparation processes, improving service speed and enhancing overall customer satisfaction.
- Monitored financial transactions, ensuring accuracy in cash handling and adherence to budgetary constraints.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Kept updated records of product inventories to ensure accurate stock levels were maintained.
- Maintained organized, up-to-date records of inventory and supplies.
- Reviewed customer feedback and implemented strategies to improve customer satisfaction.
Server
Hollywood Delight Restaurant
The Bronx
11.2023 - 04.2024
- Provided exceptional customer service by promptly addressing guest inquiries, resulting in positive dining experiences.
- Assisted in managing dining area cleanliness and organization, ensuring a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to ensure timely food delivery, enhancing overall service efficiency during peak hours.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Newborn Care Specialist
Private Home
Brooklyn
05.2023 - 08.2023
- Provided attentive care to newborns, ensuring safety, comfort, and development during critical early stages of life.
- Assisted parents with guidance on infant feeding, sleep schedules, and developmental milestones to promote healthy growth.
- Maintained a clean and organized nursery environment, ensuring all supplies were stocked and readily available for daily needs.
- Supported families in establishing healthy routines, enhancing overall well-being and fostering bonding between parents and infants.
- Implemented safe sleep practices and hygiene protocols, ensuring compliance with health standards and promoting infant safety.
- Performed light household tasks related to caring for an infant such as laundry or meal preparation.
- Monitored infants' growth and development progress and reported any concerns to parents.
- Developed individualized care plans for each infant based on family needs.
Host
The Back Porch
Panama City Beach
02.2023 - 04.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere and enhancing overall dining experience.
- Managed reservations and waitlists efficiently, optimizing table turnover while maintaining guest satisfaction.
- Assisted in training new hosts, fostering a collaborative team environment and improving service quality.
- Communicated effectively with kitchen and service staff to minimize delays and ensure smooth operations.
- Handled guest inquiries and concerns professionally, contributing to a positive dining experience and repeat visits.
- Maintained cleanliness and organization of the host stand, supporting operational efficiency during peak hours.
- Supported the restaurant team during busy shifts, demonstrating adaptability and teamwork to meet guest needs.
Crew Member
McDonald's
Panama City Beach
04.2022 - 04.2023
- Prepared and assembled food items according to established quality and safety standards, ensuring customer satisfaction and compliance.
- Assisted in maintaining cleanliness and organization of workstations, contributing to a safe and efficient environment for staff and customers.
- Stocked supplies and ingredients regularly to ensure timely service and minimize wait times during peak hours.
- Collaborated with team members to deliver exceptional customer service, resulting in a positive dining experience for guests.
- Engaged with customers to take orders accurately, providing menu recommendations that enhanced customer satisfaction and loyalty.
- Trained new crew members on daily operations and safety practices, fostering a team-oriented atmosphere and operational efficiency.
- Contributed to inventory management by checking stock levels and reporting shortages, supporting seamless kitchen operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Newborn Care - Newborn Care Specialists
Tailored Moments Concierge
The Bronx, NY 01.2026 - 01.2026
Holy Childhood High School
Kingston , JamaicaSkills
- Patient care
- Medication safety
- Team collaboration
- Quality assurance documentation
- Inventory management
- Compliance
- Customer relationship management
- Health regulations
- Food safety protocols
- Cash handling
- Time management
- Communication skills
Timeline
Newborn Care - Newborn Care Specialists
Tailored Moments Concierge
01.2026 - 01.2026
Server
Golden Krust Bakery
06.2025 - Current
Juice Bar Manager
Ebs Juice Bar
08.2024 - 06.2025
Server
Hollywood Delight Restaurant
11.2023 - 04.2024
Newborn Care Specialist
Private Home
05.2023 - 08.2023
Host
The Back Porch
02.2023 - 04.2023
Crew Member
McDonald's
04.2022 - 04.2023
Holy Childhood High School