Bezawit Amdework
Silver Spring,VA
Summary
Friendly, polished, and service-driven hospitality professional with experience in luxury hotel environments including Skylight Ethiopian Airlines Hotel and Hyatt Regency. Skilled in guest service, dining support, table setup, food running, and maintaining elegant and organized service areas. Known for professionalism, attention to detail, and delivering warm, high-quality service that aligns with 5-star standards. Committed to providing exceptional guest experiences at world-class properties such as the Waldorf Astoria.
Overview
3
3
years of professional experience
Work History
Scooper & Cashier
La Gelateria
2025.01 - Current
- Prepare and serve gelato, desserts, and specialty items while maintaining quality standards.
- Handle cash, card payments, and register operations accurately.
- Provide friendly, welcoming service to guests in a fast-paced environment.
- Maintain cleanliness and restock materials to support smooth daily operations.
Server Assistant / Hostess / Food Runner
Outback Steakhouse
2025.06 - 2025.09
- Greet guests warmly and manage seating flow during busy hours.
- Support servers by running food, delivering drinks, and assisting with guest needs.
- Clear and reset tables quickly to maintain efficient service.
- Maintain clean dining and service areas to ensure a welcoming environment.
- Provide friendly, fast, and attentive service in a high-volume setting.
Front Desk Agent / Guest Service Agent
Skylight Ethiopian Airlines Hotel
2024.11 - 2025.04
- Managed front desk operations for a high-volume international hotel serving global guests.
- Processed reservations, confirmed bookings, and completed daily front office reports.
- Provided warm, personalized service to elevate the guest experience.
- Coordinated with dining, housekeeping, and management to support seamless operations.
- Handled payments, maintained accurate records, and resolved guest inquiries efficiently.
Guest Service Agent
Hyatt Regency
2023.01 - 2024.11
- Delivered luxury-level hospitality service in a fast-paced, high-end environment.
- Assisted guests with check-ins, check-outs, room requests, and special needs.
- Communicated with housekeeping, kitchen, and management to support smooth operations.
- Resolved guest concerns promptly and professionally to maintain satisfaction standards.
- Provided attentive and polished service to international visitors.
Education
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Arbaminch University
Addis Ababa, Ethiopia01.2025
Bachelor of Science -
Nazareth School
Ethiopia08.2023
Skills
- Five-star customer service
- Food running & table support
- Table setup, clearing & resetting
- Guest relations & service recovery
- Front desk & hospitality operations
- Cash handling & payment accuracy
- Reservation & order coordination
- Time management & multitasking
- Team collaboration
- Cleanliness & sanitation standards
- Hospitality etiquette & professionalism
Courses
Hostess Training Program
Additional Information
- Flexible schedule (nights, weekends, holidays)
- Strong communication and interpersonal skills
- Passionate about luxury hospitality and guest satisfaction
Timeline
Server Assistant / Hostess / Food Runner
Outback Steakhouse
2025.06 - 2025.09
Scooper & Cashier
La Gelateria
2025.01 - Current
Front Desk Agent / Guest Service Agent
Skylight Ethiopian Airlines Hotel
2024.11 - 2025.04
Guest Service Agent
Hyatt Regency
2023.01 - 2024.11
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Arbaminch University
Bachelor of Science -
Nazareth School