EDITH CASTANEDA
Rochelle,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Consumer Loan Specialist
Heights Finance Corporation
Rochelle, IL
06.2019 - 05.2024
- Developed strategies to increase customer satisfaction and loyalty through excellent customer service practices.
- Ensured compliance with all federal, state, and local regulations pertaining to consumer lending activities.
- Analyzed credit reports, income statements, and other documents to assess risk and approve loan applications.
- Resolved customer complaints related to consumer loans in a timely manner.
- Reviewed loan applications and financial documents to determine customer eligibility for consumer loans.
- Conducted follow-up calls with customers regarding their satisfaction with their consumer loan experience.
- Provided guidance on budgeting techniques for borrowers who had difficulty making payments on time.
- Processed loan payments, updated records, and provided customer service assistance as needed.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints in a timely manner.
- Monitored delinquent accounts and worked with customers to arrange repayment plans.
Customer Sales Representative
Atlas Auto, Inc.
Rochelle, IL
05.2016 - 06.2019
- Maintained knowledge of current sales and promotions, policies regarding payment, trade-in allowances, warranties.
- Assisted in developing promotional materials, such as brochures, flyers, and advertisements.
- Negotiated prices of vehicles based on customer needs and budget constraints.
- Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
- Organized inventory of vehicles including ordering parts when necessary for repairs and maintenance.
- Greeted customers and answered inquiries about vehicles.
Customer Service Administrator
The Agency Staffing
Rochelle, IL
07.2006 - 03.2010
- Ensured all new hires completed necessary paperwork prior to starting work.
- Managed multiple projects simultaneously while meeting tight deadlines under pressure.
- Monitored employee attendance records and reported any discrepancies to management.
- Maintained contact with potential applicants by phone, email, or through social networks.
- Organized interviews between employers and job seekers.
- Reviewed resumes, cover letters, applications, and other documents submitted by applicants.
- Conducted reference checks for prospective employees.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
International Sales Coordinator
Just Parts, Inc.
Cortland, IL
05.2003 - 01.2006
- Prepared documents such as invoices, packing lists, certificates of origin, as required by customs authorities or other regulatory agencies.
- Researched competitors' products, services, prices, marketing strategies.
- Collaborated with logistics teams to ensure timely delivery of goods according to customer requirements.
- Created and maintained detailed records of all international sales activities, including customer orders and shipping information.
Education
High School Diploma -
Rochelle Township High School
Rochelle, IL05-1997
Some College (No Degree) -
Kishwaukee Community College
Malta, ILSkills
- Goal-Oriented
- Credit evaluation
- Documentation Review
- Debt management
- Loan Processing
- Customer service-focused
- Collections proficiency
- Financial Services
- Bilingual in Spanish
- Loan Servicing
- Sales expertise
Languages
Spanish
Native/ Bilingual
Timeline
Consumer Loan Specialist
Heights Finance Corporation
06.2019 - 05.2024
Customer Sales Representative
Atlas Auto, Inc.
05.2016 - 06.2019
Customer Service Administrator
The Agency Staffing
07.2006 - 03.2010
International Sales Coordinator
Just Parts, Inc.
05.2003 - 01.2006
High School Diploma -
Rochelle Township High School
Some College (No Degree) -
Kishwaukee Community College
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