Leticia Lopez
Bryan,TX
Summary
Licensed and certified Loan Consultant with 10 years of diverse experience, including consumer, commercial and mortgage loans. Customer-focused professional with deep knowledge of loan standards combined with history of building strong and repeated client relationships. Committed to precise, accurate and timely transactions with no surprises.
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable Food Service Worker bringing 4 years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Overview
14
14
years of professional experience
Work History
Consumer Loan Specialist
Sun Loan Company
Bryan, TX
08.2014 - Current
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Reviewed loan applications and financial documents to determine customer eligibility for consumer loans.
- Created marketing materials highlighting the benefits of taking out a consumer loan from the company.
- Conducted follow-up calls with customers regarding their satisfaction with their consumer loan experience.
- Processed loan payments, updated records, and provided customer service assistance as needed.
- Monitored delinquent accounts and worked with customers to arrange repayment plans.
- Prepared detailed loan agreements outlining the terms of each loan.
- Calculated monthly payment amounts based on interest rates and loan terms.
Food Service Worker
Texas A&M Dining Service
College Station, TX
08.2010 - 10.2014
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Ensured that all foods were prepared according to health department regulations.
- Assisted in the preparation of food items according to recipes and instructions.
- Followed established cash handling procedures when collecting payment from customers.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Replenished condiments at customer tables as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team to deliver timely service of items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Associate of Applied Science - Accounting
Blinn College
Brenham, TX05-2014
Skills
- Loan Processing
- Goal-Oriented
- Credit evaluation
- Debt management
- Customer service-focused
- Document analysis
- Client Relations
- Financial Counseling
- Excellent communicator
- Typing 80 WPM
- Banking
- Friendly
- Database Management
- Financial Advising
- Bilingual in Spanish
- Financial Services
- MS Office guru
- Relationship building and management
- Loan Servicing
- Team Player
- Documentation Review
- Cash Handling
- Cash handling expert
- Reliable
Timeline
Consumer Loan Specialist
Sun Loan Company
08.2014 - Current
Food Service Worker
Texas A&M Dining Service
08.2010 - 10.2014
Associate of Applied Science - Accounting
Blinn College