ISABELLA ABADIA
Orlando,FL
Summary
Experienced in delivering exceptional guest services. Customer-focused and dependable professional with a passion for achieving the highest levels of customer success and retention. Excels in promptly resolving conflicts and building positive relationships with guests. Strong commitment to providing outstanding service and dedicated to ensuring a memorable experience for every guest.
Overview
7
7
years of professional experience
Work History
Concierge Supervisor
Loews Royal Pacific Resort
10.2024 - Current
- Coach, support and develop a team with goal to deliver exceptional guest service and meet company standard.
- Manage daily operations of concierge desk and club lounge , while placing food and supply orders for the following day.
- Establish team priorities, maintain schedules and assist manager with payroll.
- Handle escalated guest concerns and resolve issues promptly to maintain high satisfaction levels.
- Rolled out monthly extended training
Front Desk Agent
Hard Rock Hotel Universal Orlando
11.2023 - 10.2024
- Welcomed guests, checked them in, distributed room keys and explained the hotel's amenities.
- Took payment from guest.
- Responded to guests' needs/concerns in a professional, timely manner.
- Created memorable experiences for guest during stay.
Guest Relations Coordinator
Eau Palm Beach Resort and Spa
01.2022 - 11.2023
- Reviewed arrival lists to identify VIP guests.
- Greeted VIP guests and serving as point of contact for concierge needs throughout their stay.
- Planned and arranged amenities for VIP arrivals, welcome back guest and celebratory guest
- Planned and rolled out Holiday amenities with Pastry chef.
- Wrote and updated reports for pre-shift stand out.
- Trained team members joining Front Desk and Guest Experience team on job duties and Forbes standards.
Front Desk Agent
The Williamsburg Inn
09.2021 - 01.2022
- Managed check in and check out processes for three hotels simultaneously.
- Took payment from guests.
- Responded to guests' needs/concerns in a professional, timely manner.
- Collaborated with housekeeping by checking rooms to make sure guest had departed.
Hostess /Retail Sales Associate
The Breakers Palm Beach, Inc
12.2017 - 09.2021
- Managed reservations.
- Escorted guest to assigned dining or bar areas.
- Answered incoming calls and addressed customers inquiries.
- Assisted servers as needed.
- Worked with registers and processed payments.
- Assisted guest with their needs and recommended products based on their needs.
- Cleaned and restocked the store throughout day, before opening and after closing.
Education
License in Aesthetics -
Hollywood Institute of Beauty
West Palm Beach, FL08.2021
High School Diploma -
Seminole Ridge High School
Loxahatchee Groves, FL05.2016
Skills
- Bilingual: English and Spanish
- Microsoft Office
- Oral and written communications
- Forbes 5 star trained
- POS Systems
- Opera Cloud
- Alliants
- HotSOS
- UniFocus
- Concierge services
Timeline
Concierge Supervisor
Loews Royal Pacific Resort
10.2024 - Current
Front Desk Agent
Hard Rock Hotel Universal Orlando
11.2023 - 10.2024
Guest Relations Coordinator
Eau Palm Beach Resort and Spa
01.2022 - 11.2023
Front Desk Agent
The Williamsburg Inn
09.2021 - 01.2022
Hostess /Retail Sales Associate
The Breakers Palm Beach, Inc
12.2017 - 09.2021
License in Aesthetics -
Hollywood Institute of Beauty
High School Diploma -
Seminole Ridge High School
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