Jamieann Pola
Waipahu,HI
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
Honolulu, Hawaii
07.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated areas of suspicion.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Lead Sales Associate
Seven Eleven
Ewa Beach, Hawaii
04.2018 - 07.2019
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Processed accurate credit, debit, check and cash sales transactions for more than 20% customer orders per day.
Lead Sales Associate
Seven Eleven
Ewa Beach, Hawaii
05.2009 - 04.2017
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 100%
Education
High School Diploma -
Hilo Community School For Adults
Hilo, HINo Degree - Knowledge of Banking
Northstar Unversity
Hilo, HI01.2006
Skills
- Intruder Response and Removal
- First Aid Training
- Customer Service
- Incident Reporting
- Ground Patrol
- Emergency Response
- CPR Certified
- Detailed Activity Logs
- Intruder Removal
- Verbal and Written Communication
- Team Player
- Reliable and Responsible
- Restricted Area Protection
- Secure Transportation
- Active Listening
Certification
- Licensed Security guard
- Certified in CPR and first aid
Timeline
Security Professional
Allied Universal Security Services
07.2019 - Current
Lead Sales Associate
Seven Eleven
04.2018 - 07.2019
Lead Sales Associate
Seven Eleven
05.2009 - 04.2017
High School Diploma -
Hilo Community School For Adults
No Degree - Knowledge of Banking
Northstar Unversity