Dedicated consumer lending professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Senior Loan Officer/Underwriter NMLS
Credit Union
06.2020 - Current
Loan promotion assessment and preplanning
Underwriting all loan requests from all sources
Participation on Committee to reduce overall credit union expenses and increase income by identifying waste and implementing measures that increase efficiency
Identifying areas within the LOS (Lending Operation System) that could be enhanced to increase efficiency of managing loan requests in a timelier manner
Identifying areas to strengthen our ability to perfect liens more timely
Leading a team of branch loan officers and member service representatives to identify cross-sell opportunities and increase borrowing relationships with members
Wrote new policy and procedures for Indirect Auto lending
Reviewed and presented changes for the Business Lending Policy and procedures
Reviewed and presented changes for the Lending Policy and procedures
Senior Consumer Loan Underwriter
Axiom Bank
, N.A.
01.2017 - 06.2020
Full underwriting decisions for Conventional, FHA, VA and USDA loan products, manufactured home loans, land and home loans, unsecured and SBA loans
Loan product development, compliance review, risk assessment, and written policy and procedures for each new product approved to launch
Maintain and verify all HMDA data is entered correctly to the LAR and uploaded to HMDA software (Quest Soft) and scrubbed for errors to prepare for submission to the CFPB in a timely manner
Primary contact with Compliance to coordinate audits, provide details and respond to any audit inquiries including internal and regulatory exams
Participate in Officers’ Credit Committee meetings as a resource for information
Ensure Underwriting Guidelines are reviewed and updated annually, or as necessary and presented to the credit committee for approval, and subsequently approved by the Board
Residential Appraisal review and approval authority
Review, organize and analyze pipeline reporting on all loan requests
Approves loan fundings when funder unavailable
Calculates settlement disbursement for all loans funded that may affect restricted accounts
Calculate settlements against the Restricted Cash Account in coordination with our Partners for early terminated loans or charged off accounts
Manage the Repossession/Foreclosure process for all three (3) Manufactured Home Vendors, including the final accounting process to ensure our projections for funding the loan loss account are accurate
Programs core bank system for new loan products, including testing and validation of the products
Programs the Loan Operation System (LOS) (new system) to ensure rates and terms for products are accurate
Participates in the annual credit risk review of all loan products
Maintains a thorough knowledge of, and compliance with, Federal and State banking regulations and adherence with all Bank policies and procedures
Vendor management; rate updates, and on-going program management, including balancing reserve accounts
Monitor and report noticeable trends that may impact the performance of the consumer loan portfolio through a postmortem review of charged off loans, performing special assignments and projects as needed.
Underwriter II
Orlando Federal Credit Union
10.2016 - 11.2017
Responsible for underwriting consumer loan requests, including auto, personal, business and credit card requests, through three different Indirect Lending programs, as well as direct applications from branches
Review and decision 50-75 applications daily, across all programs
Effectively decreased turn time to branches, allowing loans to close more quickly
Increased loan volume in the Indirect Programs to approximately 33% of the overall funded loans credit union wide since January 2017
Effectively built and maintained new dealer relationships by identifying issues within the indirect programs that prohibited increased volume and growth, corrected issues from underwriting to funding, and increased the Indirect Lending Program volume to an average of $1.5MM/month, creating new membership accounts as well
Managed saturation of paper with 65% in “A+” and “A” paper, creating a good foundational base for an Indirect Loan portfolio through calculated growth management
Accomplished bringing a non-existent Indirect Lending program to a healthy, thriving portfolio with the ability to continue increasing market saturation
Assisted with training front-line processors and managers with underwriting procedures and guidelines, increasing the ability to approve and fund more loans, and identify cross-sell opportunities.
Senior Loan Officer
Gulf States Credit Union
04.2015 - 10.2016
Responsible for processing and closing all consumer, business, home equity and credit card accounts, including ensuring loan documentation accuracy, perfection of liens, and perfection of mortgage liens
Charged with the responsibility of processing all Dealer Track applications and managing the pipeline from the Indirect Lending portals
Daily Credit Card Balancing
Responsible for all payment deferment requests, member counseling at time of any repossession redemption, as well as making the final determination of collateral liquidation.
Owner/Agent
American Harbor Insurance Agency
10.2009 - 10.2012
Responsible for start-up Insurance Agency, which included focused market penetration, marketing, and policy retention
Effectively started agency from scratch and built a solid book of business that included Auto, Home, Life, Health, and Commercial Insurance Policies represented by a variety of insurers, such as Travelers, United Healthcare, Blue Cross, First Family, People’s First, and Citizens Group
The book of business, 488 policy holders, sold in October 2012.
Vice President/Business Development
Advantage Auto Finders
03.2007 - 06.2009
Built a base of lenders within the state of Florida to increase market gain in personal auto sales
Effectively set up partnerships with multiple lenders and increased sales by personally presenting the program and developing relationships with lending groups.
Auto Finance Branch Manager
American General Financial Group
06.2006 - 03.2007
Managed a branch office to approve and purchase sub-prime Indirect Auto Loans from the Central Florida market area through the Dealer Track system
Effectively increased and maintained relationships with franchise dealerships, effectively increasing application and funding volume
Maintained delinquency and charge off ratios within corporate guidelines on a consistent basis and met or exceeded all branch goals during my tenure
Responsible for management of staff which included a dealer representative, two processors, customer service representative and two collectors
Achieved all quarterly bonus goals.
Lending/Collection Manager
Central Florida Healthcare Federal Credit Union
01.2001 - 06.2006
Responsible for the retail Lending and the Collection team for a six-branch credit union, effectively increasing loan production through:
Direct and Indirect Lending
Mortgages, first and seconds – including HELOC products
Marketing research and implementation of changes to enhance efficiency to membership
Loan portfolio included mortgages, home equity, auto, personal and credit card accounts which were effectively managed to ensure an acceptable delinquency and charge off ratio
Effectively coached all retail and collection staff on-going
Developed internal programs for staff to achieve member service excellence and retail goals
Maintained collateral protection program and back-end product sales
Title and Lien Department – ensuring all liens were appropriately perfected for all collateralized loans
Experienced supervision skills afforded the opportunity to lead team members to achieve and exceed goals
Experience with NCUA exams, Internal Audits and Board reports
Responsible for portfolio management and projection for loan and lease loss allowance in adherence with recommended guidelines by the credit union’s examiners and auditors.
Financial/Reimbursement Analyst
Florida Hospital
07.2000 - 01.2001
Responsible for reviewing, auditing, and correcting internal billing errors, re-bills for correct payment from government and third-party payers
Increased revenue for hospital by identifying missed billing opportunities and increasing reimbursement for services previously rendered
Developed and maintained good relationships with third party payers, increasing the reimbursement response time
Identified and changed internal processes to allow for more efficient identification of missed billing opportunities, increasing revenue receipt time.
Money Management Officer
McCoy Federal Credit Union
04.1996 - 05.1999
Managed a portion of the loan portfolio to ensure delinquency, and charge offs were maintained within acceptable ratio guidelines
Effectively managed delinquency through exceptional follow-up, professionalism, and identifying the reason for delinquency to assist the member with bringing the account(s) current and maintaining same
Offered budget and counseling to members to help them regain financial health
Managed pipeline of repossessed vehicles, disposition of the collateral, and referral of any deficiency balance to the appropriate final resource
Prepared and recommended charged off items monthly that included a variety of different circumstances, including bankruptcy
Prepared final accounting for disposition of collateral.
Commercial Credit Manager
Essential Medical Supply
01.1995 - 04.1996
Responsible for daily credit review for release of orders placed for medical supplies throughout Florida and the Southeast USA
Maintained accounts receivable, collections, and customer data for all credit customers
Evaluated all new customers for credit quality and review of financial statements to ensure minimal losses on shipped orders
Approved or declined new applications, determined credit limit for existing customers
Maintained inventory records
Collection Manager
Columbia Healthcare Corporation
10.1988 - 12.1995
Managed a staff of 32 collection representatives who maintained receivables for six hospitals in Florida and South Georgia
Ensured a consistent review of billings, re-bills, self-pays, and third-party payments to find any missed opportunity for collection
Effectively implemented a legal program which included suits filed in small claims court throughout Florida and Georgia, as well as referrals and follow up of suits filed in Circuit Civil through the corporation’s legal counsel
Effectively increased recoveries through management of staff efforts, coaching, acknowledgement and follow through
Current Certifications/Licenses: NMLS Certification ID# 1736631
Skills: Extensive consumer underwriting experience, Mortgage underwriting, Credit Analysis, team building, compliance/auditing, BSA, regulatory requirements, including Regulation Z, and TRID experience
Policy experience, portfolio analysis, and projection of performance