Erin Bailey Gower
Yulee,Florida
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Agent
8 Flags Insurance Agency
06.2021 - Current
- Handle all incoming leads for personal lines products.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed new business and managed new and existing clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Maintain knowledge on underwriting guidelines per company.
Accounting / Underwriting
Amelia Underwriters
12.2020 - 06.2021
- Received and reviewed incoming documents and materials.
- Handled accounts payable and receivable.
- Processed and resolved accounting issues.
- Processed policy cancellations and reinstatements per company and state regulations.
Customer Service Manager
.
01.2014 - 12.2020
- Handled accounts payable and receivable
- Conducted training sessions in group and one-on-one settings
- Ran data analysis reports daily
- Efficiently reviewed and analyzed reports
- Prepared and taught daily objectives
- Consults with clients to build and maintain business relationships
- Executed imperative tasks in high volume and stressful situations
- Assisted in recruitment of volunteers to participate in campaigns
- Provides solutions to problems that benefits all parties
- Worked on projects benefiting community outreach and business -Won awards in both sales and management
Claims Assistant
Driver's Insurance Company
01.2010 - 01.2014
- Assisted claims adjusters
- Entered claim information
- Prepared spreadsheets and presentations
- Researched and filed claim information
- Pulled and analyzed data
- Prepared loss data and documents and mailed information to individuals
- Handled incoming calls and provided accurate and complete information
- Demonstrated ability to think analytically
- Excellent oral and written communication skills
- Strong team player and willingness to help all reach goals
- Worked within agreed decision-making standards, limitations, and authorities
Education
North Gwinnett High School
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University of North Georgia
Skills
- Efficient in Adobe and Microsoft programs
- Adaptability
- Self-Motivation
- Problem-Solving
- Leadership
Certification
2-20 General Lines (Property & Casualty)
6-20 Adjuster (All Lines)
License Number W737036
Timeline
Insurance Agent
8 Flags Insurance Agency
06.2021 - Current
Accounting / Underwriting
Amelia Underwriters
12.2020 - 06.2021
Customer Service Manager
.
01.2014 - 12.2020
Claims Assistant
Driver's Insurance Company
01.2010 - 01.2014
North Gwinnett High School
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University of North Georgia
2-20 General Lines (Property & Casualty)
6-20 Adjuster (All Lines)
License Number W737036