Bhagawan Giri

- Centrepoint Business manager from November 2021 till date.

- Operation In-charge from October 2020 to October 2021.

- Centrepoint Mall manager - July 2017 to September 2020.

- Store Manager Shoemart for various location, July 2014 to June 2017.

- Assistant store manager, Shoemart, July 2011 to June 2014.

- Department Supervisor, Shoemart , July 2007 to June 2011.

- Store Associate, Shoemart, June 2004 to June 2007.

• Understand CP brands business, layouts, Dept., category…and deliver to the best possible way
  • Drive sales, store KPI, better customer experience to achieve financial objectives.
  • Collaborate with Brand In-Charge to achieve concept goal
  • Plan & Organize all store operations, events/promotions
  • Control Shrinkage, damages, controllable expense to improve store profitability
• Execute business plans to further strengthen and maximize store sales and profits
• Oversee product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows
• Research industry and marketplace trends to enhance sales techniques and meet customer needs
• Provide feedback on effectiveness of strategies, selling programs and initiatives, and identify areas of improvement.
• Train and guide team members to maintain high productivity and performance metrics.
• Track trends and suggest enhancements to both challenge and refine company's product offerings.
• To ensure stores are in compliance to standard audit requirement and adherence to Group SOPs.
• Ensure that the Customer queries and complaints are resolved within the agreed timelines
  • Recommend and implement Loyalty Program for Customers
  • Encourage the team and ensure for customer service at store is par excellence.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Rotated merchandise and displays to feature new products and promotions
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
• Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
• Managed inventory control, cash control, and store opening and closing procedures
• Trained and guided team members to maintain high productivity and performance metrics
• Interacted well with customers to build connections and nurture relationships
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Self disciplined and punctual.

• Work on deadlines, Plan the day well in advance.
• List the pending activities that are carried forward from the previous day
• Self-motivated and be a role model to lead the team with example.