Bhakti Mahato

Reduced total operational costs by 51% (cost-to-fill reduction): Led the 2023 initiative to lower the variable costs per unit (VCPU) to fill a prescription from $10.52 to $2.30 by automating the top 25 out of 62 common pharmacy claim rejections.

• Developed an automation framework using industry-standard guidelines to predict claim outcomes, improving efficiency by offering customers self-resolution options via the customer experience (CX) platform.
• Reduced manual labor efforts from 51% to 23%, achieving a 2,800 bps reduction by December 2023.

Improved order conversion by 6% (Launch of Unified Buying Layer): In 2024, we launched a new version of the Amazon Pharmacy app, streamlining the purchasing experience and reducing friction in the order journey.

• Centralized buying options into a unified platform result in a more efficient claim adjudication process and reduce the shopping time by 50% (from P50 14s to 7s).
• Reduced average order dwell time from 3 days to 1 day for 70% of manual orders, contributing to a 6% increase in monthly order conversion.

Achieved cost savings of $90,000 annualized by automating administrative workflows using agentic solutions: In 2025, launched an agentic AI using the RAG framework that allows Amazon Pharmacy operations to leverage agentic solutions to automate claims billing.

• Defined the product vision, developed the roadmap, prioritized features, and trade-offs using the RICE framework.
• Developed an AI product strategy to curate AI-first use cases to substitute technical workflows with AI solutions.

Interoperability for healthcare (2022) - Designed and launched a cloud-based product enabling secure, seamless access, exchange, and transfer of patient health information across all devices and locations.

- Using Fast Healthcare Interoperability Resources (FHIR HL7 v2) framework, built a secure network that integrates EHR systems with cloud platform through private APIs - patient access API and provider access API.

- Provided secure single-sign on access to patients and providers on their computer or handheld devices through tokenized session authorizing using OAuth 2.0 + SMART on FHIR.

- Provided secure connectivity to developers through SWAGGER APIs.

Partial-Fill Dispensing for Controlled Substances Monitoring Program | Sep '21 - Jan '22 - The program automated the process of monitoring the partial dispensing of controlled substance drugs within the state-mandated limits for Medicare and Medicaid plans.

- Designed and implemented an automated drug monitoring system for partial dispensing of controlled substances using rules engine that conducts checks on dispense limits, patient history, and timeline.

- Achieved 100% accuracy in adjudicating prescription drug claims, contributing to $20,000/month in cost savings. Led research and development using NCPDP guidelines to create a program that pre-validated partial fills before dispensing medications, enhancing patient safety and regulatory adherence.

Drug Overdose Regulation Program | Sep ' 20 - Feb '21Developed and launched a fully automated Drug Overdose Monitoring Program, resulting in 95% time savings and $300,000 per year in cost savings. Utilized CDC and First Data Bank statistics to rationalize and define the program's problem statement, resulting in the rejection of 580,000 overdose claims while ensuring correct payment for allowable dosages. Executed product vision and strategy, creating a user-friendly interface that minimized overdose risk and met state-defined limits for drug consumption.

Optimized Vascular Access Database, Reducing Query Time by 83%. Revolutionized the Vascular Access database structured on a complex linked relationship model (link-rel) to a simplified snowflake schema, that reduced query response times from 30 minutes to 5 minutes.

Cloud Data Migration - Contributed to the enterprise database migration to public cloud using Microsoft Azure for clients that resulted in 40% cost savings.

- Developed programs for Humana Vitality using Mainframes and DB2.

- Developed reporting by using ETL tools Informatica and SSRS.