Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhanusudha Bhattarai

Odenton,MD

Summary

Results-driven IT support professional with over two years of hands-on experience delivering technical solutions, managing high-volume customer interactions, and enhancing system performance. Skilled in troubleshooting complex hardware and software issues, optimizing user experiences, and streamlining technical support processes. Ranked in the top 5 nationwide for wireless sales, with a proven track record of exceeding performance targets and driving customer loyalty. Known for exceptional problem-solving, team collaboration, and the ability to quickly adapt to changing technologies. Fluent in English, Nepali, and Hindi.

Overview

10
10
years of professional experience

Work History

Service Desk Technician

Sandy Spring Bank
Oxon Hill, MD
01.2024 - Current
  • Delivered Tier 1 support to over 50 remote employees, reducing average issue resolution time by 30%, and minimizing operational downtime.
  • Managed 100+ password resets, account setups, and complex hardware, software, and network issues, ensuring seamless user experiences, and secure system access.
  • Developed and maintained comprehensive documentation systems, improving troubleshooting efficiency by 40%, and reducing repeat technical issues.
  • Tracked and documented over 200 service requests, ensuring accurate resolution status, and contributing to a 20% increase in first-contact resolution rates.
  • Improved system reliability and user satisfaction by proactively addressing technical concerns, reducing the average support ticket resolution time from 48 to 24 hours.
  • Integrated Microsoft 365 administration skills into daily support tasks, streamlining communication, and enhancing team collaboration.

Sales Associate

Saks OFF 5TH
Hanover, MD
04.2024 - 05.2025
  • Managed sales floor maintenance, including fixture resizing, markdown execution, and window signing, improving store presentation and customer flow.
  • Consistently recommended add-on products, increasing average transaction value by 15%, and enhancing overall customer satisfaction.
  • Developed strong customer relationships by resolving concerns efficiently, contributing to a 20% increase in repeat business.
  • Delivered exceptional customer service, achieving high satisfaction scores, and supporting a 10% increase in monthly sales.

Universal Banker

Sandy Spring Bank
Oxon Hill, MD
09.2023 - 01.2024
  • Managed 30+ client interactions daily, assisting with account inquiries, digital banking tools, and transactions, resulting in a 15% increase in customer satisfaction.
  • Opened 50+ new accounts and processed high-volume deposits, withdrawals, and credit card enrollments, directly contributing to branch sales targets.
  • Consistently identified customer needs and cross-sold financial products, achieving 120% of monthly sales targets.
  • Built and maintained long-term client relationships, enhancing customer loyalty and contributing to a 10% increase in repeat business.

Teller Specialist

Burke & Herbert Bank
Woodbridge, VA
01.2023 - 07.2023
  • Processed 100+ daily transactions, including cash deposits, withdrawals, and transfers, ensuring 100% accuracy, and reducing transaction errors.
  • Guided customers through electronic banking tools, reducing ATM and online banking support tickets by 20%.
  • Delivered exceptional customer service, earning positive client feedback, and contributing to a 15% increase in customer retention.
  • Ensured full compliance with banking regulations, minimizing audit findings, and reducing financial risk.

Merchandise Associate

Ulta Beauty Inc.
Woodbridge, VA
10.2022 - 03.2023
  • Managed inventory and merchandising, creating impactful end caps and aisle displays, resulting in a 15% boost in promotional sales.
  • Processed over 100 daily transactions using POS systems, reducing checkout times, and improving inventory accuracy.
  • Utilized handheld devices for real-time inventory management, reducing stock discrepancies by 20%, and ensuring planogram compliance.

Sales Manager

Wireless Advocates
Woodbridge, VA
03.2019 - 04.2022
  • Ranked in the top 5 nationwide for sales, consistently exceeding performance targets, and driving high customer retention.
  • Traveled across multiple states to support underperforming locations, training sales teams, and implementing best practices that increased regional sales by 25%.
  • Developed strong client relationships, resulting in a 40% increase in repeat business and long-term customer loyalty.
  • Managed wireless device sales and technical support for iOS and Android systems, achieving 120% of quarterly sales targets, while reducing technical support escalations by 30%.
  • Diagnosed and resolved over 200 customer hardware and software issues monthly, reducing the average ticket resolution time by 40%.
  • Collaborated with IT departments to resolve complex technical issues, improving overall customer satisfaction, and reducing ticket escalation rates by 20%.

Sales Associate

Camille La Vie
Woodbridge, VA
03.2015 - 06.2016
  • Processed over 100 daily transactions with 100% accuracy, maintaining efficient checkout times, and reducing customer wait times.
  • Guided shoppers through product selection, contributing to a 15% increase in average transaction size, and positive customer feedback.
  • Managed high-volume cash transactions, accurately processing payments, and maintaining detailed sales records, reducing payment discrepancies by 20%.

Education

GED -

Osbourn Park Senior Highschool
Manassas
06-2016

Skills

  • Technical support
  • Network troubleshooting
  • Microsoft 365 administration
  • Documentation management
  • Service request tracking
  • Customer relationship management
  • User training
  • Data entry
  • Remote desktop support
  • Active Directory management
  • IT Service Management
  • Systems analysis
  • Network configuration

Timeline

Sales Associate

Saks OFF 5TH
04.2024 - 05.2025

Service Desk Technician

Sandy Spring Bank
01.2024 - Current

Universal Banker

Sandy Spring Bank
09.2023 - 01.2024

Teller Specialist

Burke & Herbert Bank
01.2023 - 07.2023

Merchandise Associate

Ulta Beauty Inc.
10.2022 - 03.2023

Sales Manager

Wireless Advocates
03.2019 - 04.2022

Sales Associate

Camille La Vie
03.2015 - 06.2016

GED -

Osbourn Park Senior Highschool

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