Bharat Dandu
Summary
Dedicated Help Desk Support Specialist with a track record of delivering exceptional customer service while efficiently resolving technical issues. Skilled in using ticketing systems to ensure timely resolutions and enhance user experiences. Proven ability to thrive in high-pressure environments, contributing to team success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Help Desk Support Specialist
Micasa Global
07.2025 - 02.2026
- Provided Tier 1 technical support to end users by diagnosing and resolving hardware, software, and basic network issues.
- Assisted non-technical users with troubleshooting common problems including browser configuration, connectivity issues, and system errors.
- Created, tracked, and managed service tickets to ensure timely issue resolution and adherence to SLA requirements.
- Participated in a rotating on-call schedule, providing after-hours support as needed.
- Collaborated with a team in a high-intensity environment to provide excellent customer service and meet SLAs.
Business Development Representative Team Lead
Evinced
06.2024 - 07.2025
- Provided exceptional customer service by assisting customers with product inquiries, processing transactions, and resolving complaints to ensure customer satisfaction.
- Consistently met or exceeded individual sales targets by upselling complementary products and services, while maintaining a high standard of customer service.
- Maintained an accurate record of customer interactions and sales transactions, using the company’s CRM system to track leads and follow up on potential sales opportunities.
- Handled 100+ inbound and outbound calls daily, providing prompt, courteous service to resolve customer inquiries, troubleshoot issues, and provide product or service information.
Business Entrepreneur
Self-employeed
06.2022 - 01.2023
- Managed and compensated team of 10, ensuring alignment with business objectives
- Enhanced existing business model to improve operational effectiveness
- Resolved daily business model challenges to maintain smooth operations
- Marketed towards an audience via social media
Training Team Manager
Chick-fil-A
11.2018 - 03.2020
- Promoted to Team Training Manager within 1 year of employment
- Oversaw team of 10-14 members each shift, ensuring adherence to CFA expectations
- Created weekly work schedule to optimize team coverage and performance
Education
Bachelor of Arts - Business Administration
The University of Texas At Dallas
Richardson, TX05-2024
Skills
- Ticketing systems
- Troubleshooting
- Windows and macOS
- Microsoft 365
- Time management
- Problem solving
Timeline
Help Desk Support Specialist
Micasa Global
07.2025 - 02.2026
Business Development Representative Team Lead
Evinced
06.2024 - 07.2025
Business Entrepreneur
Self-employeed
06.2022 - 01.2023
Training Team Manager
Chick-fil-A
11.2018 - 03.2020
Bachelor of Arts - Business Administration
The University of Texas At Dallas