Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Bharat Essarani

Charlotte,NC

Summary

Results-driven Technical program manager identifies and recommends improvements to organization software, hardware, and business systems. Liaises with subject matter experts to gather business requirements and implement platforms and processes to address needs. Educated in traditional and progressive training techniques to handle highly stressful situations with poise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Program Manager

Spectrum Charter Communications
07.2022 - Current
  • Leading the development teams of AI-driven conversational bots to enable self-service capabilities such as appointment booking, payment processing, and device troubleshooting, enhancing customer autonomy
  • Successfully manage a high-volume IVR and conversational bot portfolio, handling over 2 million calls daily, focusing on efficiency and customer satisfaction
  • Regularly analyze call patterns and bot interactions to identify areas for improvement, ensuring continuous enhancement of customer experience and system efficiency saving approximately $17 per call, significantly reducing operational costs
  • Spearheading Agile transformation for substantial IVR projects, crafting a cohesive vision and roadmap to build self-service features saving company 30 million daily
  • Collaborating with upper management to build scrum team structures, and budgeting for new resources
  • Designed infographic and presentation materials for platform release enhancement communications.
  • Managed the communication process between development, QA, operations, vendors, customers and other stakeholders throughout the entire release cycle.

Technical Agile Project Manager/Software Engineer - Python

Turner Construction (Nexplore)
07.2019 - 07.2022
NexploreQL queries and power BI.

Research Assistant

Minnesota State University Mankato
05.2018 - 06.2019
  • Pioneered research on optimizing construction resource scheduling with Python
  • Leveraged Computer Vision python in assessing moisture levels across diverse soil types.
  • Deployed machine learning code on Raspberry PI mobile devices

Education

Master’s in business administration -

University of St Thomas
true
12-2024

Bachelor’s in information technology -

Minnesota State University, Mankato
12.2019

Skills

  • Microsoft Office 365, Miro, Lucid Chart, Figma, Balsamiq, AWS, Azure, Atlassian Suite (JIRA, Confluence, Bit- bucket), AWS cloud, Azure cloud, ALM octane
  • English, Urdu, Sindhi, Punjabi, Hindi
  • Critical thinking, problem solving, Team leadership, Adaptability, Ability to work in a team, Agility, negotiations
  • Agile Methodologies
  • Business Development
  • Gathering Requirements

Certification

  • Professional Scrum Master 1
  • Certified SAFe 5 Advanced Scrum Master
  • AWS Solutions Architect – Associate
  • SAS Programming 1: Essentials
  • Git Essential Training Basics
  • PMP (In progress)

Languages

English
Professional
Urdu
Native/ Bilingual
sindhi
Native/ Bilingual
Hindi
Native/ Bilingual

References

References available upon request.

Timeline

Technical Program Manager

Spectrum Charter Communications
07.2022 - Current

Technical Agile Project Manager/Software Engineer - Python

Turner Construction (Nexplore)
07.2019 - 07.2022

Research Assistant

Minnesota State University Mankato
05.2018 - 06.2019

Master’s in business administration -

University of St Thomas

Bachelor’s in information technology -

Minnesota State University, Mankato

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Bharat Essarani