Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bharathi Raju

Summary

Total 9+ years of experience. 3+ years as reliability engineer in Payments space. Implemented and championed site reliability engineering practices to ensure the stability, performance, and scalability of software applications and systems. Developed and maintained monitoring and observability solutions using tools like Grafana, Prometheus, and Splunk, providing real-time insights into system performance and health. Designed and implemented automation solutions to streamline operations, reduce manual intervention, and enhance system reliability, including automating deployment processes, monitoring, and alerting systems. Led incident management efforts, including identifying, diagnosing, and resolving system issues promptly to minimize downtime and impact on users. Analyzed system performance data to identify bottlenecks and areas for improvement, implementing solutions to enhance application performance and efficiency. Collaborated with development and operations teams to plan for future capacity needs and ensure systems can scale to meet growing demands. Worked closely with cross-functional teams, including developers, operations, and product managers, to ensure alignment on reliability goals and initiatives. Created and maintained comprehensive documentation of reliability processes, tools, and best practices, sharing knowledge and mentoring team members on reliability engineering principles. Proactively identified opportunities for process improvements and implemented changes to enhance system reliability and operational efficiency. Conducted risk assessments to identify potential reliability issues and developed strategies to mitigate risks and ensure system resilience. Ensured that reliability efforts aligned with customer needs and expectations, delivering a seamless and reliable user experience. Also addressed user reported tickets. Participated in PTX process discussion in different level HLDD, NFRs where logging reviewed also Assessed application performance and resiliency. Verified all the documentation required to application move to operate state Created a Anomaly detection dashboard as part of eye on glass monitoring across payments space where anomalies where highlighted before it could cause impact Seasoned Reliability Engineer with background in identifying and implementing reliability practices and maintenance optimization projects. Notable strength lies in applying root-cause analysis to improve equipment lifespan and decrease downtime. Demonstrated success in executing fault detection programs, improving overall plant performance. Skilled at collaborating with cross-functional teams to achieve project goals, ensuring reliability and maintainability of new installations. Results-driven Reliability Engineer known for high productivity and efficiency in task completion. Specialize in failure mode effect analysis, predictive maintenance strategies, and risk management processes. Excel in problem-solving, teamwork, and communication, ensuring successful project outcomes through effective collaboration and critical thinking.

Overview

14
14
years of professional experience

Work History

Reliability Engineer

Chase| CCB Payments
06.2022 - Current
  • Analyzed system performance and identified areas for improvement.
  • Developed maintenance plans to enhance equipment reliability.
  • Collaborated with cross-functional teams to resolve technical issues.
  • Conducted root cause analysis on equipment failures and incidents.
  • Implemented preventive maintenance schedules for critical assets.
  • Reviewed engineering specifications to ensure compliance with standards.
  • Trained team members on reliability best practices and procedures.
  • Participated in audits to assess operational efficiency and effectiveness.
  • Provided technical guidance to operations personnel regarding troubleshooting techniques.
  • Supported engineering teams in designing reliable products that meet customer requirements.
  • Evaluated product designs and identified potential reliability issues during development phase.
  • Conducted root cause analysis on production downtime events.
  • Investigated customer complaints related to product quality or reliability issues.
  • Conducted audits of operational processes, including safety protocols, to verify adherence.
  • Monitored performance trends of production systems and suggested corrective actions as needed.
  • Developed training materials for new joinnee which would help in easy transistion.
  • Participated in design reviews and provided feedback on proposed changes related to reliability concerns.
  • Performed failure mode effects and criticality analysis to identify potential risks associated with system components.
  • Documented all test results and detailed reports on findings from investigations.
  • Implemented preventative, predictive, corrective and proactive maintenance tasks.
  • Identified opportunities for improvement in existing application
  • Coordinated with vendors/Partner to mitigate the issue.
  • Read and interpreted technical manuals, drawings and schematics to describe the current flows in the existing system
  • Leveraged outstanding communication, interpersonal and people skills to work well with clients.
  • Implemented and championed site reliability engineering practices to ensure the stability, performance, and scalability of software applications and systems.
  • Developed and maintained monitoring and observability solutions using tools like Grafana, Prometheus, and Splunk, providing real-time insights into system performance and health.
  • Designed and implemented automation solutions to streamline operations, reduce manual intervention, and enhance system reliability, including automating deployment processes, monitoring, and alerting systems.
  • Led incident management efforts, including identifying, diagnosing, and resolving system issues promptly to minimize downtime and impact on users.
  • Analyzed system performance data to identify bottlenecks and areas for improvement, implementing solutions to enhance application performance and efficiency.
  • Collaborated with development and operations teams to plan for future capacity needs and ensure systems can scale to meet growing demands.
  • Worked closely with cross-functional teams, including developers, operations, and product managers, to ensure alignment on reliability goals and initiatives.
  • Created and maintained comprehensive documentation of reliability processes, tools, and best practices, sharing knowledge and mentoring team members on reliability engineering principles.
  • Proactively identified opportunities for process improvements and implemented changes to enhance system reliability and operational efficiency.
  • Conducted risk assessments to identify potential reliability issues and developed strategies to mitigate risks and ensure system resilience.
  • Ensured that reliability efforts aligned with customer needs and expectations, delivering a seamless and reliable user experience.
  • Also addressed user reported tickets.
  • Participated in PTX process discussion in different level HLDD, NFRs where logging reviewed also Assessed application performance and resiliency. Verified all the documentation required to application move to operate state
  • Created a Anomaly detection dashboard as part of eye on glass monitoring across payments space where anomalies where highlighted before it could cause impact

Senior Associate Consultant

Wipro Technologies
07.2016 - 03.2018
  • This is an infrastructure support project which needed applications to be up and running for the customers from different regions.
  • Making sure the applications are up and running. If any hassle is found fixing it before user’s business hours.
  • Performing maintenance activity like upgrading the products to higher version and installing the patches.
  • Running test cases to make sure applications are running as before.
  • Sending an outage mail to respective region users.
  • Seeing up application in new environment.
  • Federating ArcGIS server - Portal for ArcGIS with ArcGIS web adaptor.
  • Registering database in ArcGIS server.
  • Pointing the application to right database.
  • Performing recycle of application incase of issue.
  • Deployed application on testing and production environment.
  • Run DB queries to fetch, update and insert data.
  • Supported DB failover activity to point the application to respective database.
  • Prepared technical and functional documentation.
  • Also prepared documents for every phase of project like installation document, build document.
  • Prepared test cases to run after maintenance activity.
  • Developed shell scripts to monitor the health of the application and sends a status email to the application teams.

Senior Associate Consultant

Wipro Technologies
12.2014 - 06.2016
  • This is an upgrade project of the complete GIS system including Desktop, Web, and Mobile components.
  • Water utilities network tracing tools are newly implemented as part of upgrade.
  • Development and unit testing of ArcGIS for Mobile component using ArcObjects in C#.
  • Implementation of tracing functionality for water utility network.
  • Engaging with testing team and fixing the bugs raised in HP ALM tool and providing timely update.
  • Documented the changes made during the upgrade also prepared test cases to be run.
  • Was in the wall of fame for the commitment.

L2 Developer

Wipro Technologies
12.2013 - 10.2014
  • This project is intended to upgrade the outdated components in RSDB Application to keep the application & all the components of RSDB on supported versions.
  • Development and unit testing of the project module I was assigned.
  • Worked as an independent team player.
  • Prepared documentation and test cases.
  • Delivered and deployed the code in various environment like Development, UAT, Production.

L2 Developer

Wipro Technologies
10.2013 - 11.2013
  • This is a web application involves enhancements.
  • Enhancements include addition of new web pages, addition of new fields to the existing screen.
  • Understanding the requirement and preparing requirement document.
  • Once it is approved, developing the new web pages and adding to the existing web application.
  • Thorough use of coding and meeting the coding standards.
  • Unit testing the new web pages developed and testing in different environment.
  • Deploying the code in different environment like Dev, Test, UAT, Prod.
  • Managed application servers hosting the application on various environments.
  • Performed recycled of the application servers in case of an issue.
  • Run DB Queries to fetch, insert and update data.
  • Worked along with DB team to point the application to respective DB during new application build or database failover.
  • Worked as an independent team player.
  • Prepared all the documentation and test cases.

L2 Developer

Wipro Technologies
01.2013 - 10.2013
  • This is a web application involves enhancements.
  • Enhancements include addition of new web pages, addition of new fields to the existing screen.
  • Understanding the requirement and preparing requirement document.
  • Responsible for development of small to medium non-complex components of a project module.
  • Making sure the code is meeting client’s coding standards.
  • Unit testing the new web pages developed and tested in different environment.
  • Prepared all the documentation and test cases.

L1 Developer

Wipro Technologies
04.2013 - 06.2013
  • This project is to create a web service to auto load the database from the spread sheet provided by client.
  • Understanding the requirement and preparing requirement document.
  • Responsible for development of small to medium non-complex components of a project module.
  • To develop a web service that auto loads the database tables from spread sheet data provided.
  • Making sure the code is meeting client’s coding standards.
  • Unit testing the new web pages developed and testing in different environment.
  • Prepared all the documentation and test cases.

L1 Developer

Wipro Technologies
01.2012 - 03.2013
  • The goal of MF Exit re-engineering application is to replace the existing Mainframe programs that processes files received from various upstream systems, applies the business rules and converts them to formats recognized by downstream systems.
  • Understanding the requirement and preparing requirement document.
  • Responsible for development of small to medium non-complex components of a project module.
  • Making sure the code is meeting client’s coding standards.
  • Prepared all the documentation and test cases.

L1 Developer

Wipro Technologies
12.2011 - 06.2012
  • Here we develop a tool Project Tracker, which is user friendly window application to help PMs to track the number of resources working on the project and efforts spent by them.
  • Understanding the requirement and preparing requirement document.
  • Responsible for development of small to medium non-complex components of a project module.
  • Making sure the code is meeting coding standards.
  • Prepared all the documentation and test cases.

Education

MS - Software Engineering

BITS-Pilani
01.2015

BSc - Computer Science

NMKRV College For Women
01.2011

Skills

  • C#
  • VbNet
  • HTML
  • JavaScript
  • ASPNet
  • CSS
  • SQL
  • ArcGIS Desktop
  • ArcGIS Server
  • Portal for ArcGIS
  • ArcGIS web Adapter
  • Oracle
  • MS SQL Server
  • Team Foundation Server (TFS)
  • WebSphere Application Server
  • IIS
  • Root cause analysis
  • Preventive maintenance
  • System performance monitoring
  • Reliability engineering
  • Incident management
  • Risk assessment
  • Process improvement
  • Training development
  • Customer focus
  • Predictive maintenance
  • Condition monitoring
  • Failure mode analysis
  • Writing use cases
  • Problem-solving
  • Research and development
  • End-to-end testing
  • Creating test cases
  • JIRA
  • Team collaboration
  • Test case development
  • Technical troubleshooting
  • Root-cause analysis
  • Splunk
  • Dynatrace
  • Grafana
  • Datadog
  • Cloud watch
  • Problem solving
  • Analytical skills
  • Customer requirements
  • Designing
  • Developing
  • Debugging applications
  • Technical Documentation
  • Functional Documentation
  • Team player
  • Communication skills

Timeline

Reliability Engineer

Chase| CCB Payments
06.2022 - Current

Senior Associate Consultant

Wipro Technologies
07.2016 - 03.2018

Senior Associate Consultant

Wipro Technologies
12.2014 - 06.2016

L2 Developer

Wipro Technologies
12.2013 - 10.2014

L2 Developer

Wipro Technologies
10.2013 - 11.2013

L1 Developer

Wipro Technologies
04.2013 - 06.2013

L2 Developer

Wipro Technologies
01.2013 - 10.2013

L1 Developer

Wipro Technologies
01.2012 - 03.2013

L1 Developer

Wipro Technologies
12.2011 - 06.2012

MS - Software Engineering

BITS-Pilani

BSc - Computer Science

NMKRV College For Women