Business professional with over 5 years of experience in supply chain, eCommerce operations, customer service, and data analysis. Expert in process optimization, problem-solving, and cross-functional collaboration to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Direct to Consumer CS&L Sr. Specialist
Colgate-Palmolive
Piscataway, USA
09.2023 - Current
Managed order and inventory flow for direct-to-consumer (DTC) customers to ensure efficiency.
Served as key point of contact for all third-party logistics (3PL) warehouses and fulfillment centers.
Collaborated with cross-functional teams to develop and adjust demand forecasts.
Maintained optimal inventory levels to mitigate slow-moving, obsolete items, and expiration risks.
Performed month-end reconciliation for DTC operations and executed related SAP inventory movements.
Coordinated with the consumer affairs team to resolve customer complaints regarding order issues.
Senior Analyst - Ecommerce Accounts Receivable
L'Oreal
Cranbury, USA
01.2021 - 08.2023
Executed sales and settlement reconciliations in SAP, ensuring accurate cash clearing, and timely reporting.
Managed the database for new brand integrations, payment types, and platforms.
Conducted root cause investigations to identify process inefficiencies and minimize delays.
Collaborated on physical flows and end-to-end supply chains to ensure compliance.
Senior Logistics Planner
Liberty Coca Cola Beverages LLC
North Brunswick, USA
08.2019 - 10.2020
Planned routes for efficient pick-up and delivery schedules based on driver availability and customer needs.
Collaborated with cross-functional teams to conduct thorough process discovery and due diligence, minimizing manual tasks.
Supervised production planning using analytical tools, achieving 80% accuracy in data management.
Analyzed supply chain data to identify trends in order fulfillment, shipping times, and customer service issues.
Education
Bachelor of Science - Business Studies & Marketing
Stockton University
Absecon, NJ
01.2018
BBA - International Business Management
SEMCOM
India
06-2015
Skills
SAP and Shopify
Power BI
Microsoft Office proficiency
Customer service experience
Global logistics management
Inventory control and management
Root cause analysis
Supply chain analysis
Languages
English
Hindi
Gujarati
Timeline
Direct to Consumer CS&L Sr. Specialist
Colgate-Palmolive
09.2023 - Current
Senior Analyst - Ecommerce Accounts Receivable
L'Oreal
01.2021 - 08.2023
Senior Logistics Planner
Liberty Coca Cola Beverages LLC
08.2019 - 10.2020
Bachelor of Science - Business Studies & Marketing