Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
ProjectManager

BHAVESH PATEL

Healthcare IT Director
Piscataway,NJ

Summary

Healthcare IT Director Highly accomplished and tech-savvy professional with 20+ years of experience in directing/streamlining end-to-end IT operations and providing business leadership and creative direction to IT teams in the healthcare sector. Robust expertise in managing a portfolio of health IT projects and programs, ensuring efficiency and accuracy of medical records, and creating standard operating procedures to ensure consistency of recurring reports. Skilled in building profitable relationships with C-level executives, creating a product roadmap, attaining customers' trust, and expanding business through securing innovative healthcare customers. Excel in providing overall direction, management, and the performance of the day-to-day performance of Laboratory Information Systems by ensuring consistent processes and effective operations, maintenance, site parameters, and security levels. Excellent interpersonal, communication, and creative problem-solving skills with a keen ability to communicate and influence executive leadership. Healthcare Operations Management Operational Expenditures Minimization Laboratory Information System Management Healthcare Project Management Lifecycle Healthcare Technology Issues Resolution Innovation Research & Development Customer Service Management Process Improvement Initiatives Product & Technology Roadmaps Executive Relationships Building Cross-functional Collaboration Staff Training & Development Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

22
22
years of professional experience

Work History

Senior IT Manager / IT Director

Accurate Diagnostic Labs
South Plainfield, NJ
12.2020 - Current
  • Integrated Beckman POWER expresses automation line and interfaced system in Orchard Harvest laboratory information system to reduce processing time by 70%
  • Optimized sales revenue up to 20% by collecting and generating lead data for sales team through leveraging centers for Medicare & Medicaid Services payment data for multiple specialties
  • Designed rapid troubleshooting guides for EMR, such as Allscripts, E-Clinicalworks, Practicefusion, and Cerner in strategic alliance with internal team
  • Deployed Sysmex XN series hematology instrument and automation of verification workflow, which resulted in decreasing turnaround time by 50%
  • Amplified operational efficiencies by 80% through transitioning to International Classification of Diseases
  • Followed proper guidelines and compliance on multiple occasions to upgrade Lab Information System.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Healthcare IT Manager

Accurate Diagnostic Labs
South Plainfield, NJ
01.2015 - 12.2020
  • Recognize for spearheading end-to-end IT activities, such as strategic initiatives, mid-scale enterprise migration projects, systems conversions, and performance tuning
  • Design and execute chemistry automation system with workflow analysis while monitoring and maintaining applications and systems
  • Ensure efficient management of company’s daily needs and security by overseeing laboratory information management systems, electronic medical records, and infrastructure teams
  • Promoted to position of Senior IT Manager from IT Project Manager / Delivery Manager and Systems Administrator/, /II/III/, Manager for demonstrating optimal level of performance
  • Facilitated pathology lab team in promoting and conducting podiatric pathology testing in-house, which resulted in minimizing operational expenditure by 90%
  • Executed different security and encryption appliances to optimize data security by 80% in close coordination with infrastructure team
  • Provided quality leadership to EMR team to ensure seamless operations of laboratory's technology infrastructure.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Compiled data and generated graphs to interpret results and suggest key operational improvements
  • Compiled, processed and analyzed test data and results to improve product quality
  • Worked with stakeholders to determine implementation and integration of system-oriented projects
  • Collaborated with engineers in new product introduction phases to develop and verify design changes
  • Assisted employees with resolving network problems at remote locations
  • Managed key information technology and compliance programs for proactive risk management
  • Spearheaded compliance efforts and developed best practices to drive continual process improvements
  • Implemented security measures and software to maintain network integrity
  • Developed IT policies to comply with applicable laws
  • Automated data collection activities to increase productivity
  • Performed cost-benefit and ROI analyses for proposed systems
  • Verified compliance with applicable performance metrics and compatibility expectations
  • Conducted end-user reviews for modified and new systems
  • Supported system users, educating employees on troubleshooting and problem-solving protocols

IT Project Manager / Delivery Manager

Accurate Diagnostic Labs
South Plainfield, NJ
12.2006 - 01.2015
  • Led IT project management processes, including deployment of enterprise software, instrumentation system, and process to streamline operational functions
  • Analyzed and mitigated potential project risks by assessing business implications for each project phase
  • Ensured smooth execution of projects by escalating multiple project issues, including staffing shortages, tactical matters, scope creep, and divergent business and user needs by executing corrective measures
  • Administered migration of revenue cycle management system from aging command line interface-based billing system to graphical user interface application Telcor, which resulted in augmenting billing efficiency by 75%
  • Directed technical teams on allocated tasks while defining project goals and interpreting business needs in technical terms
  • Created integration plans, managed diverse stakeholders, and met expectations in coordination with internal & client teams
  • Utilized a new billing system with LIMS and coordinated with different clearinghouses to decrease processing time by 70%.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
  • Led and managed staff of 12 team members engaged in administering complex IT infrastructure
  • Led project teams through design, construction and launch process
  • Planned, designed and scheduled phases for large projects
  • Managed projects from procurement to commission

Systems Administrator/System Engineer/I/II/III/Project Manager

Accurate Diagnostic Labs
South Plainfield, NJ
01.2001 - 01.2007
  • Administered server infrastructures and data center processes throughout Windows, Linux, and AIX platforms to ensure smooth running of operations
  • Streamlined operational activities and attained high availability by effectively palling, installing, and configuring IT infrastructures
  • Enhanced system’s performance goals by restructuring company’s systems setup, developing automated server generation routines, installing upgrades/patches, and enforcing security protocols
  • Provided professional development training to multiple employees across different departments on network operations, including log-in procedures, network management software, permissions, printing issues, security, and software utilization
  • Played key role in enhancing team’s performance by 70%, automating repetitive tasks, and maximizing operational efficiency by 80% through planning and deploying effective strategies
  • Executed Orchard Harvest LIMS and utilized Roche Modular serum work area instrumentation to optimize processing efficiency by 90%
  • Introduced scalable systems to accomplish 99.95% uptime and increase system availability.
  • Mentored employees and offered constructive feedback for performance improvement
  • Attended meetings to deliver status reports to key stakeholders

Education

Healthcare IT Support Certification -

Johns Hopkins University
Baltimore, MD
10.2022 - 11.2022

Bachelor of Science - Computer Science

DeVry University
Villa Park, IL
06.2002 - Current

Bachelor of Science - Accounting and Statistics

Gujarat University
Ahmedabad, India
01.1997 - 06.2000

Associate of Science - Computer Programming and System Engineering

Aptech Computer
Ahmedabad, India
01.1997 - 01.2000

Skills

Technical Skillsundefined

Affiliations

Healthcare Information and Management Systems Society

Timeline

Healthcare IT Support Certification -

Johns Hopkins University
10.2022 - 11.2022

Senior IT Manager / IT Director

Accurate Diagnostic Labs
12.2020 - Current

Healthcare IT Manager

Accurate Diagnostic Labs
01.2015 - 12.2020

IT Project Manager / Delivery Manager

Accurate Diagnostic Labs
12.2006 - 01.2015

Bachelor of Science - Computer Science

DeVry University
06.2002 - Current

Systems Administrator/System Engineer/I/II/III/Project Manager

Accurate Diagnostic Labs
01.2001 - 01.2007

Bachelor of Science - Accounting and Statistics

Gujarat University
01.1997 - 06.2000

Associate of Science - Computer Programming and System Engineering

Aptech Computer
01.1997 - 01.2000
BHAVESH PATELHealthcare IT Director