Lishawn Dacosta
New Brunswick,NJ
Summary
Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist Technician
Accurate Diagnostic Labs
South Plainfield, NJ
12.2020 - Current
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Obtained blood specimens by performing venipunctures and finger sticks 25 times per day
Customer Service Representative
Wyndham Vacation Ownership
Orlando, FL
07.2017 - 12.2019
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled 60 customers in fast-paced office setting in coordination with solid team of 15 customer service associates.
Education
Diploma And Certification - Phlebotomy
Prestige Medical Solutions
Toms River, NJ03.2020
Skills
- Butterfly Venipuncture
- Documentation and Recordkeeping
- Hemoglobin Testing
- Glucose Screening
- Vacuum Tube and Syringe Use
- Blood Culturing
- Specimen Collection
- Team Leader
- Hazardous Material Disposal
- Customer Service
- Finger Stick Method
- Blood specimen storage
Certification
- PT - Phlebotomy Technician
Timeline
Certified Phlebotomist Technician
Accurate Diagnostic Labs
12.2020 - Current
Customer Service Representative
Wyndham Vacation Ownership
07.2017 - 12.2019
Diploma And Certification - Phlebotomy
Prestige Medical Solutions
- PT - Phlebotomy Technician
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